Laiba Sehrish
Spokane,WA
Summary
Detail-oriented, multilingual professional with a proven track record in customer service, academic, and administrative environments. Known for effectively managing multiple responsibilities while ensuring accuracy and efficiency in all tasks. Skilled communicator with a positive attitude, dedicated to collaboration, professional growth, and supporting team success. Passionate about delivering exceptional service and fostering strong relationships in diverse settings.
Overview
3
3
years of professional experience
Work History
Store Administrative Assistant
Dania Furniture
Spokane, WA
01.2025 - Current
- Managed daily administrative tasks, ensuring efficient store operations and timely communication among staff.
- Serve as a key member of the management team, acting as “manager on duty” and supervising daily store operations, supporting a team of 12 employees across sales, service, and warehouse.
- Process 50+ sales transactions, service orders, and refunds per week with accuracy and efficiency, ensuring compliance with company policies.
- Partner with Accounting teams to reconcile 20-35 daily transactions, manage payroll of 10-15 employees, track PTO, and maintain accurate digital employee records using Microsoft Excel, Paycore, and an ERP system.
- Support recruiting, onboarding, and training processes while fostering a safe, collaborative, and compliant workplace.
- Coordinate customer communication online and in person regarding orders, deliveries, and inventory updates, ensuring positive client experiences using CRM tools such as Airtable to track service issues.
- Oversee cash handling, deposits, and sales auditing while maintaining organized financial and administrative records.
- Manage store supplies, assist with vendor check processing, and support collection of outstanding balances.
Sales Floor Associate
World Market
Spokane, USA
11.2024 - 01.2025
- Assisted 50-60 customers per shift with product inquiries, purchases, and returns, providing excellent customer service to ensure satisfaction
- Organized and maintained the sales floor, ensuring displays were appealing and products were fully stocked; completing 10+ merchandise refreshes per week based on seasonal and promotional guidelines.
- Demonstrated adaptability in handling a variety of tasks, including assisting with store promotions and seasonal sales events.
Graduate Teaching Assistant
Washington State University
Pullman, USA
08.2022 - 05.2024
- Administered and organized complex, academic schedules for 8 courses across 4 semesters, ensuring accurate management of information and compliance with institutional standards
- Acted as a point of contact for 120+ students, addressing inquiries through email, Zoom and in-person communication, while maintaining detailed records of interactions to support academic success.
- Streamlined processes for managing information, contributing to efficient and organized record-keeping
- Created and maintained organized systems for tracking student participation and performance, ensuring precision and consistency
Education
Master of Arts - English Literature
Washington State University
Pullman, WA05.2024
Bachelor of Arts - English Language And Literature
Sardar Bahadur Khan Women's University
Balochistan, PK05.2022
Skills
Technical Skills
Microsoft Excel Microsoft Office Suite Google Workspace Airtable (CRM) Paycor POS Systems Zoom LMS Tools (Canvas)
Administrative Skills
Scheduling & Calendar Coordination Payroll & PTO Tracking Support Employee Record Maintenance Inventory Tracking Data Entry & Reporting Document Preparation Customer Communication Cash Handling & Daily Reconciliation
Organizational Skills
Time Management Multitasking Process Improvement Attention to Detail Task Prioritization
Communication Skills
Customer Service Professional Email & Phone Communication Team Collaboration Multilingual (English, Urdu, Hindi, Pashto)
Timeline
Store Administrative Assistant
Dania Furniture
01.2025 - Current
Sales Floor Associate
World Market
11.2024 - 01.2025
Graduate Teaching Assistant
Washington State University
08.2022 - 05.2024
Master of Arts - English Literature
Washington State University
Bachelor of Arts - English Language And Literature
Sardar Bahadur Khan Women's University