Laila Ait Fares
Quincy,MA
Summary
Dedicated and detail-oriented professional with a diverse skill set in customer service and pharmacy operations. Proven ability to provide exceptional service, handle complex transactions, and maintain accuracy in a fast-paced environment. Adept at communication, problem-solving, and collaborating with cross-functional teams.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Walgreens
Quincy, MA
10.2023 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
Vendor
Givenchy
Braintree, MA
12.2023 - 02.2024
- Greeted and assisted customers to foster positive experiences.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Identified customer needs by asking questions and advising on best solutions.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Customer Service Representative
Booking.Com Call Center
04.2021 - 08.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Representative
Tonus et thérapie
06.2019 - 04.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Computer Science And Programming
University of Science Semlalia Marrakech
Marrakech Morocco05-2021
High School Diploma -
Ibn Haitam High School
Marrakech Morocco06-2018
Skills
- Customer Service:
- Proficient in addressing customer inquiries, resolving issues, and ensuring a positive experience
Skilled in active listening, empathy, and maintaining a calm demeanor during challenging interactions
- Cash Handling:
- Experienced in handling cash, processing payments, and maintaining accurate registers
Familiar with point-of-sale (POS) systems and balancing daily transactions
- Pharmacy Operations:
- Knowledgeable about pharmaceutical terminology, prescription processing, and medication inventory management
Able to assist pharmacists with dispensing medications, labeling, and maintaining patient records
- Attention to Detail:
- Meticulous in verifying information, maintaining records, and adhering to safety protocols
Committed to accuracy in all tasks, including data entry and prescription filling
- Team Collaboration:
- Collaborates effectively with colleagues, pharmacists, and other healthcare professionals
Works well in a team-oriented environment to achieve common goals
Timeline
Vendor
Givenchy
12.2023 - 02.2024
Pharmacy Technician
Walgreens
10.2023 - Current
Customer Service Representative
Booking.Com Call Center
04.2021 - 08.2023
Customer Service Representative
Tonus et thérapie
06.2019 - 04.2021
Bachelor of Science - Computer Science And Programming
University of Science Semlalia Marrakech
High School Diploma -
Ibn Haitam High School