Laila Casillas
Salinas,CA
Summary
Proven team leader and efficient multitasker, I excelled at enhancing guest satisfaction through meticulous cleanliness and proactive guest assistance. Leveraging strong communication and sanitation practices, I significantly contributed to a positive experience, I always prioritizing safety and quality. My approach is consistently improving by always being enthusiastic, confident and flexible
Overview
2
2
years of professional experience
1
1
Certification
Work History
Phlebotomy Technician
Cal Reginal
06.2024 - Current
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
Breakfast Attendant
Best Western Hotel
08.2023 - Current
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
- Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Server
Pho Kitchen
01.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Sequoia High School
Watsonville, CA05.2023
High School Diploma -
Salinas Adult School
Salinas, CA08.2024
Skills
- Cleanliness standards
- Efficient multitasking
- Sanitation Practices
- Stocking
- Guest satisfaction
- Guest Assistance
- Time Management
- Decision-Making
- Team Leadership
- Clear Communication
- Performance Improvement
- Complaint Handling
Certification
- Licensed Phlebotomist - Salinas adult school
- CPR Certified - American Heart Association
Languages
Spanish
Native or Bilingual
Timeline
Phlebotomy Technician
Cal Reginal
06.2024 - Current
Breakfast Attendant
Best Western Hotel
08.2023 - Current
Server
Pho Kitchen
01.2023 - 08.2023
High School Diploma -
Sequoia High School
High School Diploma -
Salinas Adult School