Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Monica Lowell

Augusta,Georgia

Summary

I left the nursing field to home school my children. I am now hoping to return to the medical field to utilize the skills I gained during my time as a nursing student. I am seeking an evenings and weekend position in Phlebotomy or assistant nursing. I have worked in many different fields besides healthcare including but not limited to food service, retail, customer service, historical reenactment, education and remote customer care. My Experience as an Air Force Brat and an Army wife and my eclectic interests/professional experience ensure that I will make a flexible, highly adaptable, and cooperative member of your team.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Phlebotomy Technician

  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.

Student Nurse

Tallahassee Memorial Hospital
01.2009
  • While I was not an employee of the hospital, I worked as a student nurse and acting nurse for 1 patient per lab session
  • This included 2 full shifts twice a week for the semester
  • I conducted shift changes (including shift change summary), monitored and recorded vital signs and recovery progress, provided hygiene care, linen changes, conducted patient assessments, created care plans, wrote, and input medical records into hospital database, administered prescribed medications, provided wound care, ambulated patients, and many other activities under the supervision of a senior RN

Customer Service Representative

TALLAHASSEE TELEPHONE EXCHANGE, TTE
01.2006 - 01.2007
  • Customer service, processing payments, submitting computerized phone connection orders, troubleshooting phone and internet interruptions Handled collections for overdue accounts and servicing unhappy/difficult customers

AGENT, Direct TV Sales Associate

CONVERGYS
06.2014 - 01.2015


  • ACE 2.0 I had a special position meaning that I handled multiple roles including handling incoming customer service, sales, billing, and technical support with a special role in saving accounts that a customer intended on canceling.

Education Specialist

BUREAU OF, SAN LUIS
01.2008 - 01.2010
  • Conducted guided costumed historical tours at a 17th Century Spanish Mission site Created native basketry program that included both demonstration and workshop teaching of basketry Created Power Point presentations on native basketry and pottery for instructional purposes Conducted daily research and demonstration Native American pottery
  • I am also currently completing a phlebotomy certification with Phlebotomy Care Specialists
  • Pottery pit firing, food ways, animal husbandry, historical costuming, religious practices, and other historical practices of the Spanish and Native 17th century inhabitants of Mission San Luis

Retail Sales Associate

DILLARDS, TALLAHASSEE
01.2003 - 01.2004
  • Sales, customer service, operation of cash register, store organization

Sales Associate

FINISH LINE, GOVERNOR’S SQUARE AND TALLAHASSEE MALL
01.1999 - 01.2003
  • Sold athletic shoes and became the go to person for technical running and hard to fit customers Lead accessories sales associate contributing to our store winning several sales contests conducted customer service and accessory sales training for new employees
  • Won Flat screen TV as a prize for my accessory sales in a 2003 sales contest (among other prizes)


Education

Associate of Arts - General Studies

TALLAHASSEE COMMUNITY COLLEGE (TCC), TCC
Tallahassee, FL, Florida
12.2023

Phlebotomy

Phlebotomy Training Specialists
Augusta, GA
08.2023

Skills

  • Clinical: Multiple blood draw methods medical terminology skills, able to read and write medical Records/notes/orders, basic patient care skills in a hospital or rehab setting, planning and critical thinking skills in Nursing setting infection control Proficient in collecting vital signs and patient histories
  • Educated in HIPPA standards and other hospital regulations
  • Breastfeeding knowledge/ training
  • Customer service: professional telephone etiquette with a helpful attitude I have also received professional
  • Customer service training, aptitude for servicing difficult/upset customers
  • Computer skills: comfortable using technology and can learn new skills easily
  • Sales: conducted sales in a variety of environments; retail, over phone/online and door to door
  • Instructional abilities: Enthusiastic, encouraging and patient, with a strong belief in accuracy
  • Critical thinking During my training to become an RN I gained training in critical thinking and prioritizing tasks: able to plan, assess problems, and create goals to solve problems
  • language: able to communicate well with patients in English or Spanish
  • teaching, planning curriculum, organizing schedules, provided care and support to multiple children, creating zoom classes, and many more skills that go along with being an at home education specialist

Certification

  • PT - Phlebotomy Technician
  • NHCO-CPT
  • BLS/CPR Certified

Languages

Spanish
Professional Working

Timeline

AGENT, Direct TV Sales Associate

CONVERGYS
06.2014 - 01.2015

Student Nurse

Tallahassee Memorial Hospital
01.2009

Education Specialist

BUREAU OF, SAN LUIS
01.2008 - 01.2010

Customer Service Representative

TALLAHASSEE TELEPHONE EXCHANGE, TTE
01.2006 - 01.2007

Retail Sales Associate

DILLARDS, TALLAHASSEE
01.2003 - 01.2004

Sales Associate

FINISH LINE, GOVERNOR’S SQUARE AND TALLAHASSEE MALL
01.1999 - 01.2003

Phlebotomy Technician

Associate of Arts - General Studies

TALLAHASSEE COMMUNITY COLLEGE (TCC), TCC

Phlebotomy

Phlebotomy Training Specialists

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