Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laila Cates

Belle Fourche,SD

Summary

Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Friendly and Positive!

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

Melting Pot
Littleton, CO
01.2024 - 08.2024
  • Greeted customers and escorted them to their tables.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Assisted with setting up banquet rooms for special events.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Directed customers to bar area in high-traffic times to increase drink sales.

Cashier/Restaurant Hostess

Beau Jo's Pizza
Lone Tree, CO
08.2022 - 01.2023
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.

Customer Service/Retail Cashier

Eileens Colossal Cookies
Highlands Ranch, Colorado
10.2020 - 08.2022
  • Provided customers with product information and resolved their issues in a timely manner.
  • Answered customer inquiries over the phone and through email.
  • Resolved customer complaints regarding services or products in a professional manner.
  • Handled cash transactions accurately according to established policies and procedures.
  • Ensured all customer service standards are met at all times.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.

Education

GED -

Mountain Vista High School
Highlands Ranch, CO
01-2023

Skills

  • Conflict Resolution
  • Reservation coordination
  • Menu Memorization
  • Dining customer service
  • Table setting arrangements
  • Greeting guests
  • Server Support
  • Scheduling
  • Customer Service

Timeline

Restaurant Hostess

Melting Pot
01.2024 - 08.2024

Cashier/Restaurant Hostess

Beau Jo's Pizza
08.2022 - 01.2023

Customer Service/Retail Cashier

Eileens Colossal Cookies
10.2020 - 08.2022

GED -

Mountain Vista High School

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Laila Cates