Laila Coleman
Southfield,MI
Summary
Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers. Replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service.
Overview
3
3
years of professional experience
Work History
Salad Maker
Starters Bar & Grill
03.2023 - Current
- Mastered various knife skills, chopping and slicing ingredients quickly without compromising quality.
- Paid attention to detail while completing assignments.
- Prepared salads, soups and sandwiches for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Reduced food waste by utilizing proper portion control techniques and monitoring inventory levels.
Response Specialist
Concentrix
04.2022 - 03.2023
- I am proficient with salesforce, deescalation techniques, and very great at customer service
- Managed budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results.
- Spearheaded innovative product development initiatives that increased market share and profitability margins.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Team Member
Michaels
04.2021 - 08.2021
- It was my first job and I was a quick learner
- I could front face a store and be a cashier
- I was always great with customer and was even asked by name more than once to help regulars.
Education
Bachelor of Arts - Studio Arts
University of Michigan-Ann Arbor
Ann Arbor, MI12.2027
High school diploma -
Southfield High School
Southfield, MI06.2021
Skills
- Microsoft Office
- Microsoft Word
- Google Docs
- Customer Service
- Microsoft Powerpoint
- WordPress
- Adobe Photoshop
- Graphic Design
- Babysitting
- Adobe Illustrator
- Adobe Creative Suite
- Microsoft Excel
- Sales
- Adobe InDesign
- Social Media Management
- English
- Cashiering
- Digital art
- Media, Arts & Design
- Typography
- Illustration
- Salesforce (1 year)
- Issue Resolution
- Food arrangement
- Bakery Operations
- Kitchen maintenance
- Handling Complaints
- Food presentation
- Cleaning and sanitizing
- DoorDash Familiarity
- Quality Control
- Equipment Operation
- Quality Assessment
- Vegetable Prep
- Menu Memorization
Assessments
- Supervisory skills: Motivating & assessing employees, Proficient, 08/01/20, Motivating others to achieve objectives and identifying improvements or corrective actions.
- Graphic design, Proficient, 01/01/22, Using graphic design techniques and producing visual media to communicate concepts
- Retail customer service, Proficient, 01/01/22, Responding to customer situations in a retail setting
Art, Illustrations, Powerpoint, Wood Working, Sewing
I learned wood working in college and received a 3.8 in my over all GPA. I've have been doing art for 7 Years i have some college experience for life drawing and animation but I also have time sewing and making powerpoints for company presentation
Timeline
Salad Maker
Starters Bar & Grill
03.2023 - Current
Response Specialist
Concentrix
04.2022 - 03.2023
Team Member
Michaels
04.2021 - 08.2021
Bachelor of Arts - Studio Arts
University of Michigan-Ann Arbor
High school diploma -
Southfield High School
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