Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laila Daas

Orlando

Summary

Hardworking and passionate job seeker with strong organizational and communication skills eager to learn more within the hospitality industry

Overview

1
1
year of professional experience

Work History

Guest Relations Intern

Marriott Vacation Club
05.2024 - 08.2024
  • Greeted guests and employees with a welcoming attitude and assisted with any questions or concerns.
  • Answered phone calls efficiently and in a timely manner while directing them to the correct departments.
  • Helped maintain a pristine lobby while ensuring guests were satisfied while they waited.
  • Assisted food and beverage staff with serving guests.
  • Helped packaged to-go orders and ensured guests received correct orders.

Cashier

Food Center
05.2023 - 08.2023
  • Held a positive and welcoming attitude with all customers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Kept a clean work area.


Education

Bachelor of Science - Hospitality Management

University of Central Florida
Orlando, FL
04-2027

Skills

  • Time management
  • Customer service
  • Adaptability
  • Critical thinking
  • Oral/Written communication
  • Computer skills
  • Active listening

Timeline

Guest Relations Intern

Marriott Vacation Club
05.2024 - 08.2024

Cashier

Food Center
05.2023 - 08.2023

Bachelor of Science - Hospitality Management

University of Central Florida

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Laila Daas