Laila Daas
Orlando
Summary
Hardworking and passionate job seeker with strong organizational and communication skills eager to learn more within the hospitality industry
Overview
1
1
year of professional experience
Work History
Guest Relations Intern
Marriott Vacation Club
05.2024 - 08.2024
- Greeted guests and employees with a welcoming attitude and assisted with any questions or concerns.
- Answered phone calls efficiently and in a timely manner while directing them to the correct departments.
- Helped maintain a pristine lobby while ensuring guests were satisfied while they waited.
- Assisted food and beverage staff with serving guests.
- Helped packaged to-go orders and ensured guests received correct orders.
Cashier
Food Center
05.2023 - 08.2023
- Held a positive and welcoming attitude with all customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Kept a clean work area.
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL04-2027
Skills
- Time management
- Customer service
- Adaptability
- Critical thinking
- Oral/Written communication
- Computer skills
- Active listening
Timeline
Guest Relations Intern
Marriott Vacation Club
05.2024 - 08.2024
Cashier
Food Center
05.2023 - 08.2023
Bachelor of Science - Hospitality Management
University of Central Florida
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