Laila Dimakakos
Bethesda,MD
Summary
I’m a leader who believes exceptional customer experience begins with an exceptional team culture. My strength lies in developing engaged teams, simplifying complex workflows, and aligning processes around customer needs to deliver seamless, transparent, and stress-free service. Having worked across EV sales, service, and delivery, I understand the customer journey from every angle and leverage that insight to build trust, improve communication, and drive performance in environments that demand precision, empathy, and adaptability.
Overview
2026
2026
years of professional experience
Work History
Territory Manager -Sales & Market Development
Hammer & Nails
Mid-Atlantic NA
12.2025 - Current
- Own territory-wide sales KPIs, metrics, and revenue targets, driving consistent month-over-month growth and improved sales yield.
- Lead, coach, and motivate Hospitality Specialists and Team Leads to meet and exceed quotas through performance tracking and KPI-driven coaching.
- Provide oversight across the full sales funnel, from lead generation to close, upsell, and retention.
- Partner with Team Leads to streamline sales processes, optimize selling activity, and increase efficiency and conversion.
- Analyze sales metrics, forecasting, and performance data to identify trends, prioritize key opportunities, and close performance gaps.
- Execute market development strategies to expand customer base, pipeline, and territory presence.
- Support existing and prospective customer relationships as needed to maximize sales yield and retention.
Sales and Operations Manager
Tesla
Owings Mills
10.2024 - 03.2025
- Led high-output teams across multiple locations, emphasizing coaching, accountability, and skill development to elevate performance and engagement.
- Consistently ranked among top-performing teams by setting and overseeing KPIs for efficiency, satisfaction, and timelines.
- Partnered with cross-functional stakeholders to scale operations, optimize staffing, and streamline workflows during high-volume periods.
- Developed and maintained systems and processes to drive standardization, reduce friction, and enhance productivity and output quality.
- Promoted a culture emphasizing safety, operational excellence, and continuous improvement through standards, feedback, and hands-on coaching.
Tesla Senior Advisor 5
Tesla
Owings Mills, MD
12.2023 - 11.2024
- Drove team performance through coaching, onboarding, and mentorship, preparing peers for advancement into higher-impact roles.
- Ranked top 5 regionally and top 10 in territory for sales KPIs including volume, CX, and demo drives.
- Improved showroom workflow and customer journey through standardized processes and operational feedback.
- Provided training and support to new team members, fostering a collaborative work environment.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Improved client retention rates by developing and implementing comprehensive advisory plans tailored to individual needs.
- Enhanced team productivity with introduction of streamlined processes for client assessments and follow-ups.
Tesla Sales Advisor 3
Tesla
Owings Mills, MD
02.2023 - 12.2023
- Ranked among top performers in lead capture and demo efficiency.
- Facilitated a customer-focused environment through relationship-building and transparent communication.
- Provided support in developing customer engagement strategies to enhance client satisfaction.
- Analyzed market trends and competitor activities to inform product recommendations.
- Evaluated performance metrics to identify areas for improvement within service delivery.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
Tesla Sales Advisor 2
Tesla
- Analyzed customer feedback to identify improvement areas in service delivery
- Developed strong relationships with clients through regular communication and excellent customer service.
- Built foundational EV product and consultative sales expertise.
- Supported delivery staging, coordination, and preparation during post-COVID operational transition.
- Assisted with service customer interactions to build rapport and identify future vehicle opportunities.
Facilities Manager
United Family Assisted Living
Owings Mills, MD
05.2021 - 10.2022
- Oversaw maintenance schedules, ensuring facility readiness and compliance with safety regulations.
- Developed strategic plans for facility upgrades, enhancing resident experience and operational efficiency.
- Coordinated emergency response drills, improving staff preparedness and safety awareness.
- Streamlined inventory management processes, reducing waste and ensuring necessary supplies availability.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Evaluated facility operations and personnel for safety and health regulations compliance.
Beauty Team Leader
Target
Reisterstown, MD
12.2019 - 06.2022
- Supervised team operations, ensuring efficient task completion and adherence to safety standards.
- Trained new employees on operational procedures and best practices for productivity.
- Coordinated daily schedules to optimize labor resources and meet customer demands.
- Implemented process improvements to enhance workflow efficiency and team performance.
- Monitored inventory levels, facilitating timely restocking and reducing stock discrepancies.
- Resolved customer inquiries promptly, enhancing overall customer satisfaction and loyalty.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Skills
Team Leadership & Coaching
Customer Experience
Operational Prioritization & Resource Allocation
Safety & Compliance
Inventory / Parts Management
KPI Performance
Scheduling & Resource Planning
Cross-Functional Collaboration
Microsoft Office / ERP / CRM
Service Workflow Platforms
Timeline
Territory Manager -Sales & Market Development
Hammer & Nails
12.2025 - Current
Sales and Operations Manager
Tesla
10.2024 - 03.2025
Tesla Senior Advisor 5
Tesla
12.2023 - 11.2024
Tesla Sales Advisor 3
Tesla
02.2023 - 12.2023
Facilities Manager
United Family Assisted Living
05.2021 - 10.2022
Beauty Team Leader
Target
12.2019 - 06.2022
Tesla Sales Advisor 2
Tesla