Summary
Work History
Education
Skills
Languages
Timeline
Generic

Laila Findley

Brookwood

Summary

Dedicated professional with strong relationship-building and time management skills in high-pressure restaurant settings. Proven ability to manage tables efficiently while delivering exceptional service. Committed to enhancing customer satisfaction and fostering loyalty through attentive service. Experienced daycare teacher with a passion for continuous learning and adaptability to new challenges.

Work History

Daycare Teacher

Little Champs Learning Academy
Tuscaloosa
  • Directed children during nap time, play time, meal time, circle time, and outdoor play time, ensuring learning, safety, and well-being.
  • Facilitated arts and crafts activities to enhance creativity and self-expression.
  • Maintained cleanliness and organization within classroom environment.
  • Supported children's social skills development through group activities.
  • Implemented basic curriculum to encourage early childhood learning experiences.
  • Observed health practices, promoting proper handwashing procedures among students.
  • Adapted teaching methods to meet individual student needs effectively.
  • Developed lesson plans and organized activities to engage children in learning.

Server/Waitress & Hostess

Buffalo's Cafe
Tuscaloosa
  • Accurately processed customer orders and managed cash transactions using POS system.
  • Maintained cleanliness of dining area and tables during all shifts.
  • Performed opening and closing duties, including setting up dining area and restocking supplies.
  • Collaborated with kitchen staff to ensure timely food preparation and service delivery.
  • Responded to customer inquiries and resolved issues to enhance satisfaction.
  • Provided exceptional customer service to foster a welcoming atmosphere.
  • Operated POS terminals for order input, bill splitting, and total calculation.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Server/Waitress

O'Charley's Restaurant & Bar
Evansville
  • Provided friendly and attentive service to customers in a fast-paced restaurant environment.
  • Maintained cleanliness and organization of dining area and service stations throughout shifts.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.

Team Member/PT Manager

Pizza Hut
Newburgh
  • Prepared food items according to company standards and safety guidelines.
  • Operated kitchen equipment safely to ensure efficient food preparation.
  • Maintained cleanliness of dining area, kitchen, and equipment regularly.
  • Collaborated with team members to ensure smooth service during busy hours.
  • Handled cash transactions accurately and processed customer payments efficiently.
  • Restocked supplies and ingredients to maintain inventory levels for operations.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Rotated through series of different stations based on team needs.
  • Built and maintained working relationships with peers and upper management.
  • Trained new team members using approved training materials and information.

Store Associate/Key Holder

The Uniform Outlet
Foley
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Organized merchandise displays to enhance product visibility and accessibility.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained a clean and organized store environment for customer comfort.
  • Stocked shelves with new inventory, ensuring proper labeling and pricing.
  • Responded to customer inquiries with helpful information and product knowledge.
  • Performed daily opening and closing procedures for store operation.
  • Answered telephone to give callers store information and look up order details.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Processed returns and exchanges according to company policy.
  • Utilized computer systems for order entry, tracking, invoicing and other related tasks.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Front Desk Receptionist/Doctor's Assistant

Baldwin Optical
Foley
  • Greeted customers warmly and ensured a positive first impression.
  • Scheduled appointments efficiently using the office management system.
  • Processed patient intake forms and verified insurance information accurately.
  • Handled customer inquiries and resolved issues professionally and promptly.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with scheduling appointments for clients and visitors.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Completed basic bookkeeping and document filing.
  • Supported administrative tasks within the medical practice environment.
  • Conducted patient assessments and gathered medical histories.

Busser/Hostess/Server Assistant

Tin Top Restaurant & Oyster Bar
Bon Secour
  • Cleaned and sanitized tables, utensils, and dining areas for customer satisfaction.
  • Assisted servers by delivering food and beverages efficiently during busy shifts.
  • Refilled condiments and supplies to ensure readiness for guest service demands.
  • Collaborated with kitchen staff to maintain a steady flow of service.
  • Removed dirty dishes and glassware promptly to maintain cleanliness standards.
  • Set up dining areas before service, arranging tables and chairs as needed.
  • Supported team members with various tasks during peak hours for efficiency.
  • Bussed and reset tables in an orderly fashion.
  • Maintained a friendly attitude towards customers at all times.
  • Wiped down and cleaned chairs, booths, and highchairs.
  • Took initiative to help others whenever necessary.
  • Maintained cleanliness of restaurant dining area throughout shift.
  • Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
  • Provided assistance to other bussers or waitstaff when needed.
  • Provided quick and efficient clearing of tables between courses.
  • Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
  • Inspected dining room furniture for cleanliness prior to seating guests.
  • Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
  • Performed daily side work such as polishing silverware, folding napkins and restocking condiments.

Education

High School Diploma -

Foley High School
Foley, AL
12-2020

Skills

  • Lesson planning
  • Classroom management
  • Curriculum development
  • Child development
  • Health and safety practices
  • Customer service
  • Cash handling
  • POS operations
  • Team collaboration
  • Patient scheduling
  • Data entry
  • Cleanliness standards
  • Effective communication
  • Attention to detail
  • Food delivery
  • Service prioritization
  • Food sales and promotion
  • High volume dining

Languages

English
Native/ Bilingual

Timeline

Daycare Teacher

Little Champs Learning Academy

Server/Waitress & Hostess

Buffalo's Cafe

Server/Waitress

O'Charley's Restaurant & Bar

Team Member/PT Manager

Pizza Hut

Store Associate/Key Holder

The Uniform Outlet

Front Desk Receptionist/Doctor's Assistant

Baldwin Optical

Busser/Hostess/Server Assistant

Tin Top Restaurant & Oyster Bar

High School Diploma -

Foley High School
Laila Findley