Laila Hanson
Stone Mountain,GA
Summary
Reliable and upbeat business student successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
Work History
Hospitality Inside Sales Intern
NCR
2024.05 - Current
Service Manager
Chipotle Mexican Grill
2017.10 - Current
- Interacted with customers in English at Chipotle Mexican Grill, entering sales into POS system; increased customer satisfaction rates by 4 stars
- Retained 80% customers, offering food recommendations to 300+ customers: managed incoming calls at centralized food delivery start-up, coordinating with customers on food orders
- Processed 10+ incoming customer orders and inquiries as part of customer support team for online and pickup services; ensured high quality product delivery and after-sales service and provided daily order status
- Promoted to trainer manager in less than a year after demonstrating an ability to learn quickly and master complex concepts
- Take accurate and efficient orders while maximizing sales by 50%
- Maintained inventory records for 3 Chipotle locations, updating stock record on weekly basis; identified requirement to refill inventory in warehouse, preventing delay in product delivery by 40%
- Maintained sponsorship representation by providing exceptional customer service at national concerts and tournaments.
Retail Inside Sales Intern
NCR
2023.05 - 2023.08
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Developed strong product knowledge through continuous training sessions, staying current with company offerings and updates.
- Strengthened relationships with existing customers by consistently following up on inquiries and addressing concerns.
Education
Bachelor of Business Administration - Pre-Computer Information Systems
Georgia State University
Atlanta, GA05.2025
Skills
- Microsoft Office
- Problem solving
- Interpersonal
- Leadership
- Google Colab
- Organization
- Multitasking
- Python
- Cold-calling
Rewards
- Enterprise Design Thinking Practitioner
Training
- Cybersecurity Tools
- Corporation Finance
- Intro to Programming
- Legal Analysis of Business
Timeline
Hospitality Inside Sales Intern
NCR
2024.05 - Current
Retail Inside Sales Intern
NCR
2023.05 - 2023.08
Service Manager
Chipotle Mexican Grill
2017.10 - Current
Bachelor of Business Administration - Pre-Computer Information Systems
Georgia State University
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