Laila Harris
Las Vegas,NV
Summary
Operations leader with over 5 years of experience in optimizing workflow systems within retail and corporate environments. Expertise in innovative problem-solving and execution, leading to enhanced team performance and workplace culture. Proven ability to foster collaboration and trust, resulting in increased morale and alignment among team members. Skilled in streamlining complex processes and developing scalable systems that drive efficiency and sustainable growth.
Overview
6
6
years of professional experience
Work History
Retail Operations Manager
Good American
Las Vegas, NV
08.2024 - Current
- Oversee back-of-house operations, inventory flow, and fulfillment accuracy
- Drive store sales performance by coaching stylists and optimizing floor execution
- Implement organizational systems to maintain stockroom efficiency and product accessibility
- Collaborate with corporate teams on product feedback, visual standards, and operational improvements
- Train and mentor staff to meet individual goals and support overall team performance
- Manage RMA processes, special orders, and client experience initiatives
Visual Merchandiser Manager / Sales Representative
Urban Necessities
Las Vegas, NV
11.2022 - 09.2024
- Designed visually compelling displays aligned with brand guidelines and seasonal themes
- Tracked sales trends and customer feedback to optimize visual strategy
- Collaborated with inventory and purchasing teams to maintain stock levels
- Trained visual merch team on styling and brand standards
- Delivered persuasive sales pitches using expert product knowledge
- Negotiated terms and pricing to close high-value sales
Trainer
Chick-fil-A
Las Vegas, NV
05.2020 - 08.2022
- Supported and mentored new team members through training and performance feedback
- Ensured adherence to brand service standards and food quality
- Promoted guest satisfaction through friendly service and quick problem-solving
Education
Bachelor's - Special Education
University of Nevada, Las Vegas (UNLV)
Las Vegas, NV11.2025
High School Diploma -
Cheyenne High School
North Las Vegas, NV05.2021
Skills
- Microsoft Office
- Google Suite
- POS Systems
- Retail Operations
- Inventory Management
- Visual Merchandising
- Customer Experience
- Team Development
- Cross-Functional Communication
- Staff management
Proud Of
- Helping others grow into stronger, more productive employees
- Driving customer satisfaction while boosting business success
- Boldly embracing innovation and creative thinking
Timeline
Retail Operations Manager
Good American
08.2024 - Current
Visual Merchandiser Manager / Sales Representative
Urban Necessities
11.2022 - 09.2024
Trainer
Chick-fil-A
05.2020 - 08.2022
Bachelor's - Special Education
University of Nevada, Las Vegas (UNLV)
High School Diploma -
Cheyenne High School