Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laila Jenison

Kalamazoo,MI

Summary

Dynamic professional with a proven track record at Western Michigan University, excelling in public speaking and exceptional communication. Enhanced visitor experiences as a Tour Guide, achieving high customer satisfaction and repeat rates. Skilled in crisis management and teamwork, consistently fostering strong relationships and driving engagement in diverse environments.

Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.

Overview

4
4
years of professional experience

Work History

Tour Guide

Western Michigan University
09.2024 - Current
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
  • Increased repeat customer rates, building strong relationships through personalized interaction and follow-up.

Orientation Leader

Western Michigan University
05.2025 - 07.2025
  • Enhanced student orientation experience by organizing interactive activities and icebreakers.
  • Ensured student success by providing resources, guidance, and support throughout the orientation process.
  • Developed strong connections with students through active listening and empathetic communication skills.
  • Demonstrated excellent interpersonal skills by fostering a sense of community and camaraderie among new students.
  • Sustained collaborative relationships with faculty, staff and administration.
  • Helped students troubleshoot and resolve issues with registration.
  • Coordinated with various university departments to streamline orientation processes, boosting efficiency.

Retail Sales Associate

Aeropostale
01.2022 - 05.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

Education

High School Diploma -

Western Michigan University
Kalamazoo, MI
04-2027

Skills

  • Public speaking
  • Exceptional communication
  • Cash handling
  • Training and mentoring
  • Crisis management
  • Cleaning
  • Social media
  • Customer service
  • Teamwork
  • Problem-solving
  • Reliability and punctuality
  • Store opening and closing

Timeline

Orientation Leader

Western Michigan University
05.2025 - 07.2025

Tour Guide

Western Michigan University
09.2024 - Current

Retail Sales Associate

Aeropostale
01.2022 - 05.2023

High School Diploma -

Western Michigan University

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