Summary
Work History
Education
Skills
Timeline
Generic

Laila Kelley

Charlotte,NC

Summary

Proven hospitality professional with a track record of enhancing customer satisfaction at Palm Restaurant. Excelled in fast-paced environments, demonstrating exceptional multitasking and problem-solving skills. Adept at maintaining cleanliness standards and offering top-notch hospitality service, significantly improving dining experiences.

Work History

Server Assistant

Palm Restaurant
07.2024 - Current
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Assisted customers in any issues they were finding with the services provided to them, and either redirected them to management when needed or cooperated with them to problem solve and ensure an ideal outcome.

Education

BS IT -

Western Governors University
Salt Lake City, UT

Skills

  • Cleanliness standards
  • Hospitality service expertise
  • Sales expertise
  • High-volume dining
  • Fast-paced problem solving
  • Multitasking various different aspects of work at any given time

Timeline

Server Assistant

Palm Restaurant
07.2024 - Current

BS IT -

Western Governors University
Laila Kelley