Laila Mcfreind
Gand Rapids,Michigan
Summary
Overachieving, Medicine fanatic with over 5 years of customer service and 2 years of inpatient care experience handling customer issues and patient care. Looking to expand my knowledge with inpatient and outpatient experience, by taking the time to study a new field. Received various appreciation from patients for being patient and gentle during lab draws.
Overview
5
5
years of professional experience
Work History
Phlebotomist
University of Michigan Health West
01.2025 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Warehouse Associate
Amazon Fulfillment Center
10.2024 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as [50] pounds.
Patient Care Technician
University of Michigan Health West
11.2024 - 01.2025
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Host
Real Seafood Company
05.2024 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Phlebotomist
Corewell Health
08.2023 - 06.2024
- Follow age-specific guidelines for phlebotomy procedures, ensure compliance with MMCI safety policies, and organize laboratory specimens
- Collected blood samples, labeled vials, and prepared specimens for transportation
- Sanitized and organized phlebotomy station in compliance with OSHA guidelines
- Follow Good Clinical Practice guidelines and maintain patient confidentiality and dignity at all times
- Identified process improvement opportunities to enhance operational effectiveness and improve team productivity
Server
On The Border Mexican Grill & Cantina
07.2023 - 09.2023
- Optimize service quality by actively listening and responding to customer requests
- Provide menu and recommend food and drink options based on customer queries
- Promptly serve food orders and various hot and cold beverages to customers
- Check back to ensure customers are satisfied with all food items
- Process customer payments
Warehouse Associate
Amazon
06.2023 - 08.2023
- Worked in a face pace environment organizing packages into bags for commercial drivers
- Pick and sage
Line Cook - Certified Trainer
Olive Garden
10.2021 - 07.2023
- I was a line cook, took time and effort to learn every position
- I would say saute and grill were my favorites
- I became a certified trainer
- I love cooking and I love training new inspired cooks!
Material Coordinator
Corewell Health
04.2022 - 06.2023
- Learned about par levels and about supplies in the hospital
- Learned organization and planning skills to make sure that the nurses/doctors didn't run out of necessary supplies
- Learned the importance of expiration dates on products
General Associate in Medicine
Border Foods
11.2020 - 07.2021
- Put away daily deliveries of food ingredients
- Maintain high standards of sanitization and cleanliness
- Prepare salads and soups, and finish desserts
- Help prepare and cook ~250 entrees per night
- Gained relevant customer service skills
- Handling food making
- Opening & closing
Education
General Associated -
Grand Rapids Community College
02.2025
Skills
- Communication
- Determination
- Perseverance
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Butterfly needle technique
- HIPAA compliance
- Patient support
- Blood culture collection
- Capillary puncture
- Paperwork processing
- Syringe method
- Geriatric phlebotomy
Affiliations
Twitch Affiliate, 1000
Languages
Spanish
Professional Working
Timeline
Phlebotomist
University of Michigan Health West
01.2025 - Current
Patient Care Technician
University of Michigan Health West
11.2024 - 01.2025
Warehouse Associate
Amazon Fulfillment Center
10.2024 - Current
Host
Real Seafood Company
05.2024 - 08.2024
Phlebotomist
Corewell Health
08.2023 - 06.2024
Server
On The Border Mexican Grill & Cantina
07.2023 - 09.2023
Warehouse Associate
Amazon
06.2023 - 08.2023
Material Coordinator
Corewell Health
04.2022 - 06.2023
Line Cook - Certified Trainer
Olive Garden
10.2021 - 07.2023
General Associate in Medicine
Border Foods
11.2020 - 07.2021
General Associated -
Grand Rapids Community College
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