Laila Moellering
Dubuque,IA
Summary
I'm experienced in fast-paced food service and maintaining guest satisfaction. I have a strong focus on teamwork and adaptability while consistently working to meet changing needs. I'm skilled in managing multiple tasks, staying calm under pressure, handling customer inquiries, and maintaining a clean and organized workspace. I'm reliable, motivated, and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Uncle Sang's Sushi and Kitchen
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Child Caregiver
Riniker Family Daycare
05.2021 - 08.2023
- Ensured child safety through diligent supervision and adherence to established protocols.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
- Supported cognitive development with age-appropriate learning materials and engaging educational games.
Service Expediter
Bluebird Cafe
05.2021 - 07.2023
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Enhanced communication between departments to ensure seamless order management and fulfillment.
- Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
- Trained new expeditors and food runners according to company policies and standards.
Education
Bachelor of Arts - English And Creative Media
Loras College
Dubuque05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Team collaboration
- Order accuracy
- Cleanliness standards
- Safe food handling
- Menu memorization
- Service prioritization
- Patience with all guests
- Efficient under stress
Languages
English
Native or Bilingual
Timeline
Server
Uncle Sang's Sushi and Kitchen
06.2023 - Current
Child Caregiver
Riniker Family Daycare
05.2021 - 08.2023
Service Expediter
Bluebird Cafe
05.2021 - 07.2023
Bachelor of Arts - English And Creative Media
Loras College
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