Summary
Overview
Work History
Education
Skills
Timeline
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Carmen Conlon

Dubuque,IA

Summary

Dynamic and customer-focused professional with extensive experience at Buffalo Wild Wings, excelling in team collaboration and effective communication. Proven ability to enhance guest satisfaction through exceptional service and efficient management of high-pressure situations. Skilled in POS software and adept at multitasking, ensuring seamless operations and memorable dining experiences.

Overview

4
4
years of professional experience

Work History

Host

Buffalo Wild Wings
08.2024 - Current
  • Welcomed guests and managed seating arrangements to optimize flow and customer experience.
  • Coordinated with kitchen and service staff to ensure timely food delivery and guest satisfaction.
  • Assisted in training new hosts on customer service protocols and restaurant operations.
  • Maintained cleanliness and organization of front-of-house areas to enhance ambiance.
  • Monitored wait times and communicated effectively with guests regarding seating availability.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Crew Member

AMC Theatres
02.2021 - 02.2025
  • Provided exceptional customer service, ensuring a positive experience for all guests.
  • Operated cash registers efficiently, handling transactions accurately and swiftly.
  • Assisted in maintaining cleanliness and organization of lobby and auditoriums.
  • Collaborated with team members to prepare and serve food and beverages promptly.
  • Monitored inventory levels, assisting in restocking supplies as needed.
  • Trained new crew members on operational procedures and customer service standards.
  • Resolved guest inquiries and concerns effectively, enhancing customer satisfaction.
  • Supported promotional events by setting up displays and distributing materials to guests.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.

Waitress

Town Clock Pizza
03.2022 - 05.2024
  • Provided excellent customer service, ensuring a positive dining experience.
  • Assisted in training new staff on menu knowledge and service standards.
  • Managed customer orders efficiently, minimizing wait times during peak hours.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.

Education

Northern Iowa Community College
Peosta, IA

Dubuque Senior Highschool
Dubuque, IA
05.2025

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Exceptional communication
  • POS software
  • Telephone reception
  • Customer engagement
  • Task prioritization
  • Sales strategies
  • Front of house organization

Timeline

Host

Buffalo Wild Wings
08.2024 - Current

Waitress

Town Clock Pizza
03.2022 - 05.2024

Crew Member

AMC Theatres
02.2021 - 02.2025

Northern Iowa Community College

Dubuque Senior Highschool

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Carmen Conlon