Laila Moffett
Winston,GA
Summary
Customer-oriented General Manager with 3 years of experience as well as phlebotomy experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Phlebotomist
CSL Plasma
07.2023 - 05.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
General Manager
Tropical Smoothie Cafe
05.2020 - 04.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Trained employees on duties, policies, and procedures
- Recruited, interviewed, and hired qualified staff for open positions
- Created schedules and monitored payroll to maintain budget
- Supervised employees through planning, assignment and direction
Education
Biology
Clark Atlanta University
Atlanta, GAJean Ribault High School
Jacksonville, FL05.2019
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Butterfly needle technique
- HIPAA Compliance
- Patient confidentiality
- Communication abilities
- Patient support
- Quality Control
- Staff Management
- Customer Service
Certification
Phlebotomy certification
Timeline
Phlebotomist
CSL Plasma
07.2023 - 05.2024
General Manager
Tropical Smoothie Cafe
05.2020 - 04.2023
Biology
Clark Atlanta University
Jean Ribault High School