Laila Rezwi
Chicago,IL
Overview
1
1
Certification
6
6
years of professional experience
Work History
Barista
Carnegie Diner at The Martinique Hotel
Manhattan, NY
06.2026 - 08.2026
- Prepared espresso beverages, specialty coffees, teas, and other drinks with consistency and attention to presentation.
- Oversaw high-volume morning and breakfast service, ensuring accuracy, cleanliness, and exemplary customer service to support a positive dining experience.
- Delivered warm, efficient service to hotel guests, tourists, and local customers, enhancing overall guest satisfaction in a fast-paced hospitality environment.
- Executed POS transactions and organized bar and dining area, contributing to a streamlined service environment.
- Worked collaboratively with servers, kitchen staff, and management to ensure smooth service and a welcoming guest experience.
Server
Pennsylvania 6
New York, NY
05.2026 - 08.2026
- Delivered polished, attentive service to enhance guest satisfaction in an upscale, high-volume Manhattan restaurant near Madison Square Garden.
- Provided elevated hospitality to guests before and after major events at Madison Square Garden, adapting service to high-volume event-driven business.
- Managed multiple tables, ensuring exceptional guest experiences through attention to detail, menu knowledge, and personalized service.
- Collaborated closely with culinary, bar, and management teams to ensure seamless, efficient service during high-volume periods.
- Addressed guest requests and concerns with professionalism and discretion, fostering an exceptional dining experience.
Server
Alta Via Market Square
Pittsburgh, PA
04.2025 - 05.2026
- Delivered upscale, full-service dining experiences in a high-volume downtown Pittsburgh restaurant environment while maintaining a warm, positive, and engaging presence.
- Demonstrated extensive knowledge of seasonal menus, including ingredients, preparation methods, and thoughtful pairing recommendations.
- Provided professional wine service, including opening, presenting, and pouring wine, while confidently guiding guests through selections using foundational wine knowledge.
- Executed proper coursing to create seamless, well-paced dining experiences that enhanced guest satisfaction.
- Fostered genuine connections with guests through attentive service and interpersonal skills, contributing to a welcoming dining atmosphere.
- Collaborated within a team-oriented environment to uphold fine dining standards and guest satisfaction.
- Adapted quickly in a fast-paced setting while maintaining attention to detail, professionalism, and a consistently positive attitude.
Server/Barista
Turning Point Restaurants
Allentown, PA
05.2024 - 05.2025
- Delivered friendly, attentive, and efficient service, enhancing guests' brunch dining experience in a fast-paced environment.
- Accurately took and executed food and beverage orders, ensuring timely delivery and guest satisfaction.
- Prepared a full range of coffee and espresso beverages to company standards while maintaining consistency and presentation.
- Coordinated bar and community table service, welcoming, seating, and engaging with guests to foster a welcoming atmosphere.
- Maintained cleanliness, organization, and visual standards across dining and bar areas.
- Supported team operations by running food, assisting coworkers, and ensuring smooth service flow.
- Oversaw side work and restocked supplies to support the team.
- Processed payments efficiently while providing professional and courteous guest interactions.
- Exhibited strong communication, multitasking, and teamwork skills, contributing to seamless operations in a high-volume setting.
Suite Server/Bartender
Lehigh Valley IronPigs
Allentown, PA
04.2023 - 08.2024
- Executed high-quality, attentive service in exclusive dugout suites during high-volume Minor League Baseball events.
- Prepared and served beverages accurately and efficiently while managing tabs and maintaining bar standards.
- Ensured suites were fully stocked and maintained throughout events, monitoring inventory and replenishing food and beverage items.
- Communicated with kitchen staff regarding product levels and timing to ensure uninterrupted service and quality.
- Built rapport with returning guests, including corporate groups and families, fostering positive experiences and loyalty.
- Maintained cleanliness, organization, and presentation of suite and service areas to uphold high standards throughout events.
- Collaborated closely with a small team to coordinate service flow and ensure all guest needs were met.
- Demonstrated thorough knowledge of menu offerings to confidently answer questions and anticipate guest needs.
- Provided elevated, guest-focused service in a fast-paced environment while maintaining a positive and professional demeanor.
Retail Sales Associate
Athleta
Pittsburgh, PA
02.2023 - 02.2024
- Offered personalized, client-focused service by building strong product knowledge across apparel and membership programs.
- Facilitated welcoming shopping environment, boosting customer confidence and satisfaction in selections.
- Supported clients in fitting rooms with size recommendations and styling suggestions, ensuring a positive shopping experience.
- Engaged customers through proactive communication to anticipate needs and improve shopping experience.
- Supported store operations through organization, merchandising, and maintaining visual and cleanliness standards.
- Collaborated with team members to drive sales, uphold brand values, and ensure a positive, inclusive environment.
Selling Floor/Service Experience
Nordstorm Rack
Allentown, PA
04.2022 - 12.2023
- Provided efficient, customer-focused service across the sales floor and register in a high-volume retail environment.
- Assisted customers in locating items, sizes, and styles while creating a welcoming and solution-oriented shopping experience.
- Resolved customer concerns with professionalism, patience, and a positive attitude.
- Processed transactions and returns accurately while adhering to company policies and timelines.
- Communicated benefits and value of loyalty programs and credit card offerings, increasing customer engagement and enrollment.
- Organized and maintained visually appealing merchandise displays through effective restocking, recovery, and clearance separation to enhance customer shopping experience.
- Managed fitting room operations, ensuring cleanliness, organization, and timely return of merchandise to the sales floor.
- Collaborated with team members to uphold store standards and optimize operational efficiency, ensuring a consistent shopping environment.
Hostess/Server Assistant
The Shelby
Allentown, PA
10.2021 - 04.2022
- Greeted and escorted guests with a warm, professional demeanor while providing accurate wait times and ensuring a welcoming atmosphere.
- Managed reservations and guest flow, assigning tables strategically to accommodate guest needs and optimize service efficiency.
- Handled phone inquiries, reservations, and takeout orders, ensuring clarity and accuracy to enhance guest satisfaction.
- Supported front-of-house operations by maintaining menu readiness and coordinating seating to streamline service flow.
- Assisted servers by running food accurately to seat positions, anticipating needs, and maintaining efficient service flow.
- Maintained cleanliness and organization of dining room, ensuring a welcoming environment through efficient bussing, resetting tables, and polishing glassware and silverware.
- Demonstrated strong knowledge of table numbers and sections to support seamless coordination between staff.
- Collaborated closely with team members to ensure attentive, guest-centered service in a fast-paced environment.
- Consistently upheld a positive, professional, and guest-first attitude while contributing to a high-quality dining experience.
Team Member
Chick-fil-A
Trexlertown, PA
11.2020 - 11.2021
- Executed food preparation and assembly across multiple stations, enhancing consistency and presentation while adhering to quality standards.
- Operated efficiently in a fast-paced, high-volume kitchen while maintaining accuracy, organization, and attention to detail.
- Monitored food safety protocols, ensuring proper temperatures, freshness, and strict sanitation practices to maintain a safe kitchen environment.
- Maintained and cleaned kitchen equipment, supporting a safe and well-functioning work environment.
- Communicated clearly with team members to facilitate timely and accurate order execution.
- Demonstrated a strong work ethic, adaptability, and a consistently positive attitude in a team-oriented setting.
Nutrition Services Aide
St. Luke's Hospital
Allentown, PA
03.2020 - 08.2020
- Ensured meals adhered to individual dietary restrictions and nutritional requirements, enhancing patient satisfaction and health outcomes.
- Provided meal service to patients while adhering to strict health, safety, and sanitation protocols.
- Prepared meal trays on the tray line, assembling beverages, sides, and supplements based on patient orders and diet specifications.
- Verified orders and maintained attention to detail to support patient safety and satisfaction.
- Collaborated with team members to streamline kitchen operations, ensuring timely meal delivery and supporting overall patient care.
- Assisted with post-service cleanup, including dishwashing, sanitation of equipment, and organization of kitchen and dish room areas.
- Collected and handled used trays throughout the hospital while following proper safety procedures.
- Exhibited commitment to workplace responsibilities and reliability while maintaining a patient-focused approach in fast-paced healthcare environment.
Education
Bachelor's degree - Psychology
University of Pittsburgh-Pittsburgh Campus
Pittsburgh, PA05-2026
High school diploma -
Parkland High School
Allentown, PA06-2022
Skills
- Fine-Dining Experience
- Wine Knowledge
- Adaptive and creative
- Opening and closing coordination
- POS systems proficiency
- Communication and interpersonal skills
- Food safety management
- Guest relations
- Team development and adaptability
- Customer engagement techniques
- Cash management
- Beverage pairing knowledge
- Espresso preparation
Certification
- Driver's License
- Mandated Reporter, 10/01/22
- Mental Health First Aid (MHFA), 04/01/25, 04/30/28
- RAMP Certification, 03/01/25, 03/31/27
- Basic Life Support (BLS) Provider Certification, 01/01/25, 01/31/27
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Barista
Carnegie Diner at The Martinique Hotel
06.2026 - 08.2026
Server
Pennsylvania 6
05.2026 - 08.2026
Server
Alta Via Market Square
04.2025 - 05.2026
Server/Barista
Turning Point Restaurants
05.2024 - 05.2025
Suite Server/Bartender
Lehigh Valley IronPigs
04.2023 - 08.2024
Retail Sales Associate
Athleta
02.2023 - 02.2024
Selling Floor/Service Experience
Nordstorm Rack
04.2022 - 12.2023
Hostess/Server Assistant
The Shelby
10.2021 - 04.2022
Team Member
Chick-fil-A
11.2020 - 11.2021
Nutrition Services Aide
St. Luke's Hospital
03.2020 - 08.2020
Bachelor's degree - Psychology
University of Pittsburgh-Pittsburgh Campus
High school diploma -
Parkland High School