Laila Ross
Houston
Summary
Experienced with benefits verification processes and maintaining compliance with regulations. Utilizes analytical skills to identify and resolve discrepancies efficiently. Knowledge of data management and communication, ensuring streamlined operations and effective teamwork.
Overview
3
3
years of professional experience
Work History
Benefits Verification Specialist
CVS Specialty Pharmacy
10.2025 - Current
- EMR Systems.
- Knowledge of various PBMs.
- Heavy outbound and inbound call experience.
- Specialty medication proficiency.
- ICD-10-CM understanding.
- Patient health insurance enrollment.
- Conducted benefits verification for specialty medications, ensuring accurate patient coverage information.
- Collaborated with healthcare providers to obtain necessary documentation for benefit approvals.
Server and Trainer
Chili's Bar and Grill
08.2023 - 10.2025
- Provided customer service to curbside and dine-in guests.
- Training new hires.
- Giving audits of trainees.
- Promoting sales of expensive menu items
- Large catering orders
- Resolving customer complaints
Shift Supervisor
HTeaO
08.2022 - 07.2023
- Train newly hired staff
- Accounting
- Key-holder
- Inventory
- Team management
Education
Associate of Arts - Anthropology
Santa Fe College
Gainesville, Florida, FL01-2026
Skills
- Healthcare Regulation (HIPPA)
- ICD-10-CM Diagnosis Codes
- High Volume Call Experience
- Health and Medical Insurances (Government and Commercial)
- Medical Terminology
- Research Skills
- Training and Management Experience
- Accounting
Timeline
Benefits Verification Specialist
CVS Specialty Pharmacy
10.2025 - Current
Server and Trainer
Chili's Bar and Grill
08.2023 - 10.2025
Shift Supervisor
HTeaO
08.2022 - 07.2023
Associate of Arts - Anthropology
Santa Fe College