Laila Sajjad
Irving
Summary
Human Resources Generalist with progressive experience managing employee benefits & compliance, employee hiring & onboarding, performance management processes and HR records. Dependable and organized team player with the ability to communicate effectively and efficiently. Skilled at building relationships with employees across all levels of an organization. Assisting the management in day-to-day activities. Gained experience in financial activities and employee compensation.
Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Realtor
Keller Williams Urban Dallas
01.2018 - Current
- Analysis of the housing market.
- Helping and guiding residential buying, selling and leasing.
- Contacting and follow-ups with buyers, sellers and renters.
- Keeping an eye on mortgage rates and updating the clients.
Financial Assistant
CPECC
01.2002 - 01.2003
- Lending institutions/banks on the matters related with financial aspects.
- Government organization on tax related matters.
- Sub-contractors, vendors, suppliers on purchase related matters.
- Client (PAPCO).
- Other member of the consortium (TECHNO Engineering Services).
- Document Controlling.
Manager – Customer Care Department
Sun Consulting (Pvt.) Ltd
01.2001 - 01.2002
- Started Customer Care Department, hired staff, trained and supervised their activities.
- Managing customer care department.
- Handling customer’s complaints.
- Coordination amongst departments.
- Coordination amongst Portfolio Managers and customers.
- Active involvement in marketing activities.
- Active participation in all activities e.g. seminars, presentation, etc.
- Interacting with all prospective clients.
- Conducting cliental survey/research.
Human Resources Executive
DHL
01.1999 - 01.2000
- Monitoring employees database and relevant information.
- Compilation payroll structure and disbursement schedule.
- Formulated and executed Human Resource policies for the company.
- Prepared Job description and Job enrichment modules.
- Designed employee performance appraisal system and evaluation formats.
- Assisted in compiling employee Hand Book (Policy Manual) and company news letter.
- Organized several Human Resource Development seminars and workshops.
- Interacting with all prospective clients.
Quality coordinator Executive
DHL
01.1998 - 01.1999
- Daily system audits of all Services Departments.
- Managing and responding customer complaints and claims.
- Compilation and preparation of daily audit reports and monthly WPX clearance reports.
Education
Real Estate License -
Northlake College
01.2018
Master’s in Business Administration (MBA) - Human Resources
Strayer University
01.2012
Master’s in Business Administration (MBA) - Marketing
Institute of Business Management
01.1998
Bachelor's in Commerce (B.Com) - Economics
D.H.A Degree College for Women, University of Karachi
01.1996
Skills
- Proficient in Microsoft Office
- Expertise in PowerPoint design
- Digital communication skills
- Search Engines
- Explorer
- Netscape Navigator
- Netscape Communicator
- Yahoo
Skills
Extensively worked and developed many documents, spreadsheets, presentations using Microsoft Office, Power Point., Knowledge of Internet/Search Engines, like; Explorer, Netscape Navigator/Communicator, Yahoo.
Certification
Real Estate
Languages
English
Full Professional
Urdu
Full Professional
Punjabi
Professional Working
Timeline
Realtor
Keller Williams Urban Dallas
01.2018 - Current
Financial Assistant
CPECC
01.2002 - 01.2003
Manager – Customer Care Department
Sun Consulting (Pvt.) Ltd
01.2001 - 01.2002
Human Resources Executive
DHL
01.1999 - 01.2000
Quality coordinator Executive
DHL
01.1998 - 01.1999
Master’s in Business Administration (MBA) - Human Resources
Strayer University
Master’s in Business Administration (MBA) - Marketing
Institute of Business Management
Bachelor's in Commerce (B.Com) - Economics
D.H.A Degree College for Women, University of Karachi
Real Estate License -
Northlake College
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