Laila Singer
Jacksonville,FL
Summary
Dynamic professional with a proven track record in customer service and hospitality. Excelled in multitasking and effective communication, skilled in conflict resolution, demonstrating a fast-learning ability and a consistently positive attitude. Managed to graduate with both my high school diploma, and associated degree at 18, and now finishing of bachelors degree in criminal justice at UNF.
Overview
5
5
years of professional experience
Work History
Hostess
Nona Blue Modern Tavern
01.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Hostess/Restaurant Busser
The Ugly Grouper
08.2022 - 07.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Completed daily side work and opening and closing duties without fail.
Customer Service Staff Member
Publix
10.2019 - 07.2022
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Managed staff members in positions below myself, making sure they did their job correctly and efficiently, and ensuring the store ran smoothly.
Education
Associate of Arts - Criminal Justice
University of North Florida
Jacksonville, FL05.2025
Associate of Arts -
State College of Florida, Manatee-Sarasota
Bradenton, FL05.2023
High School Diploma -
Manatee High School
Bradenton, FL05.2023
Skills
- Punctual and Reliable
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Detail Oriented
- Interactive communication skills
- Hospitality service expertise
- Time Management
- Conflict and Complaint Resolution
- Fast Learner
- Positive Attitude
Timeline
Hostess
Nona Blue Modern Tavern
01.2024 - Current
Hostess/Restaurant Busser
The Ugly Grouper
08.2022 - 07.2023
Customer Service Staff Member
Publix
10.2019 - 07.2022
Associate of Arts - Criminal Justice
University of North Florida
Associate of Arts -
State College of Florida, Manatee-Sarasota
High School Diploma -
Manatee High School
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