Laila SpottedCrow

Lee & Mason Financial Services Inc

08.2023 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Collaborated with team members to develop best practices for consistent customer service delivery.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Improved client satisfaction by promptly addressing and resolving insurance billing discrepancies.
Coordinated with insurance companies to verify coverage, facilitating smoother patient experience.
Supported efficient workflow within the office by organizing verification documents and maintaining electronic records systems.

Summary