Summary
Overview
Work History
Education
Skills
Timeline
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Christina Haupt

Algonquin,IL

Summary

Competent Credit and Collections Specialist bringing 30 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills.

Proven track record in delivering customer service excellence to boost overall business productivity and achieve customer satisfaction. Adept in cross-company collaboration and well-versed in stakeholder engagement.

Comprehensive knowledge in financial administration and proficiency in Microsoft Windows, excel, CCC1, Recovery Data Base network, Capterra, Lexis Nexis, Accurint, Clear and Tracers.

Overview

17
17
years of professional experience

Work History

Escrow Representative

DMI Corporation
02.2021 - 04.2022
  • Evaluated customer needs and feedback to provide excellent customer service skills and any service improvements.
  • Knowledge of real estate loans and what is required to have each loan type approved.
  • Consistently had to have excellent communication skills, customer relation skills and accuracy.
  • Assuring and verifying that all information given is confidential
  • Managing all escrow accounts to ensure proper amount is held within each mortgage payment for further distribution for taxes, and other possible payments required.
  • Taking up to 100 calls daily.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.

Front Office Lead

Abra Auto Body/Caliber Collision
09.2016 - 12.2020
  • Entered and maintained departmental records in company database.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Created and updated records and files to maintain document compliance.
  • Responded to high volume of incoming calls while delivering exceptional customer service.
  • Communicated with several major insurance companies to assure claims were paid and processed promptly.
  • Managed 50 to 100 accounts, making outgoing calls for any outstanding balances due on invoices.
  • Collected 60% of 90-120 days past due invoices.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel

Collections Team Leader

B.A.M Recovery
02.2010 - 05.2016
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Coordinated all training of new hires, monitored team performance and noted areas for improvement.
  • Managed 100-250 accounts.
  • Coordinated logistics between recovery agents and finance companies for recovery of non-collectable payments.
  • Reduced recovery times by 10 days.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Entered client details and notes into system for interdepartmental access and review.

Collections Supervisor

GC Services
03.2005 - 05.2009
  • Accessed credit records to evaluate customer credit histories.
  • Prepared and delivered performance reviews of 6 collections agents to support continuous improvement of department.
  • Documented conversations with consumers and research into accounts.
  • Achieved daily call quotas which varied from 50-150 calls consistently.
  • Generated 20k in past due collections in 30 days.
  • Lead training of all new hires.
  • Reduced outstanding balances.
  • Managed 100-250 accounts with 3rd parties.
  • Identified needs and provided training to clarify expectations of collections agents.
  • Researched accounts and completed due diligence to resolve collection problems.

Education

Associate of Arts - Business Administration And Management

McHenry County College
Crystal Lake, IL

Skills

  • Stakeholder Collaboration
  • Revenue Generation
  • Customer Service
  • Credit & Collections
  • Funds Recovery
  • Skip Tracing
  • Team Leadership
  • Account management
  • Performance evaluation (KPI)
  • Assess risks and detect fraud
  • Customer Relations Management
  • Research and resolve issues

Timeline

Escrow Representative

DMI Corporation
02.2021 - 04.2022

Front Office Lead

Abra Auto Body/Caliber Collision
09.2016 - 12.2020

Collections Team Leader

B.A.M Recovery
02.2010 - 05.2016

Collections Supervisor

GC Services
03.2005 - 05.2009

Associate of Arts - Business Administration And Management

McHenry County College

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