Laila Tawfik
Corona,CA
Summary
A hardworking and passionate job seeker with strong organizational skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Digital Team Lead
Walmart
08.2022 - 08.2023
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed risks and mitigate potential issues through proactive planning, monitoring, and timely decision-making.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Cashier
Home Depot
06.2022 - 09.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Simplifying the checkout process for increased efficiency and reduced waiting times.
- Greeted customers entering the store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Personal Shopper
Walmart
10.2020 - 08.2022
- Shop, fill, and dispense online orders for our customers.
- Saved clients time and effort by pre-selecting items for fitting sessions based on their preferences and requirements.
- Expedited returns and exchanges process for clients, ensuring a hassle-free shopping experience.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Stower, Picker, and Packer
Amazon
10.2020 - 12.2021
- Increased efficiency in stowing processes by implementing better organization and time management techniques.
- Reduced errors in stowed items through meticulous attention to detail and adherence to company guidelines.
- Enhanced workplace safety by maintaining a clean and organized work environment, minimizing accidents and injuries.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
Education
Associate of Science - Early Childhood Education
Norco College
Norco, CA01.2025
High School Diploma -
British Academy Language School
Egypt09.2020
Skills
- Schedule Management
- Performance Monitoring
- Diversity and Inclusion
- Performance Improvement
- Critical thinking
- Time management
- Customer focus
- Organizational skills
- Performance management
- Emotional intelligence
- Training and development
Timeline
Digital Team Lead
Walmart
08.2022 - 08.2023
Cashier
Home Depot
06.2022 - 09.2022
Personal Shopper
Walmart
10.2020 - 08.2022
Stower, Picker, and Packer
Amazon
10.2020 - 12.2021
Associate of Science - Early Childhood Education
Norco College
High School Diploma -
British Academy Language School