Vivian Alfaro
Summary
High-performing retail leader with over 5 years of leadership experience in front-end and digital operations, consistently driving operational excellence, customer satisfaction, and associate development in high volume environments. Proven success in coaching teams, improving productivity, monitoring key performance metrics, and leading fulfillment operations with a focus on efficiency and execution. Strong ability to motivate associates, build accountability, and foster a culture of teamwork, recognition, and continuous improvement.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Digital team lead
Walmart 2307
South Jordan
04.2025 - Current
- Lead fulfillment operations orders picking and dispensing.
- Huddles with the team about sales, expectations and daily communication.
- Work on availability report daily.
- Check metrics daily to make a plan and set high expectations.
- Features scans daily to improve metrics.
- Train new hires and follow up with them.
- Address customer problems with their orders online.
- Keep clean and organize space for full efficiency.
- Recognize the team.
Front End Team Lead
Walmart 2307
South Jordan
07.2021 - 04.2025
- Cash office process and procedures correctly ensuring our daily duties are completed.
- Check long and short daily.
- Bank activity report done.
- Huddles with the team to talk about expectations and improve our customer service.
- Lead front end team to ensure efficient check out to our customers.
- Resolve customer issues or complaints to ensure a high satisfaction.
- Train new associates with correct procedures and explain expectations.
- Recognize performance of the team and provide feedback.
- Pin point execution, Viz pick completion.
- Work daily freight.
- Clean, label and zone.
- Completion of price changes, fix tag errors.
- Fixtures full, priced and located.
- Returns done by the end of the night.
Electronics Associate
Walmart 2307
South Jordan
12.2020 - 07.2021
- Assist customers with electronics purchases.
- Maintain organized in the right place to help to find items.
- Stock freight daily.
- Making sure the labels correctly.
Customer Service Manager
Walmart 2307
South Jordan
09.2020 - 12.2020
- Cash office procedures correctly.
- Managed customer service.
- Supervised frontend operations with high efficiency in checkouts and customer satisfaction.
- Trained new associates on customer service procedures.
- Resolved customer complaints to improve experience.
Personal Shopper
Walmart 2307
South Jordan
01.2019 - 08.2020
- Assisted customers in selecting products based on preferences and needs.
- Executed shopping lists efficiently to ensure timely service delivery.
- Communicated with store associates to locate out-of-stock items for customers.
Education
Business Administration
Universidad Privada Del Norte Peru
03.2016 - 12.2021
Skills
- Daily reporting and performance tracking
- Coaching and mentoring
- Digital fulfillment operations
- Process improvement execution
- High volume operations
- Team training
- Sales management
- Front end operations
- Fulfillment operations knowledge
- Inventory management
- Problem solving
- Effective communication
- Team leadership
- Time management
- Schedule management
- Complaint resolution
- Operations management
- Task delegation
- Performance improvement
- Leadership
- Work Planning and Prioritization
- People management
- Customer experience management
- Team recognition (support team)
Timeline
Digital team lead
Walmart 2307
04.2025 - Current
Front End Team Lead
Walmart 2307
07.2021 - 04.2025
Electronics Associate
Walmart 2307
12.2020 - 07.2021
Customer Service Manager
Walmart 2307
09.2020 - 12.2020
Personal Shopper
Walmart 2307
01.2019 - 08.2020
Business Administration
Universidad Privada Del Norte Peru
03.2016 - 12.2021