Laila Terry
La Plata,MD
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server
Don's Seafood
Metairie, LA
01.2026 - 04.2026
- Delivered exceptional customer service in fast-paced environment.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Team Member
Chic-Fil-A
Jefferson, Louisiana
06.2025 - 07.2025
- Rotated through various stations to meet team demands efficiently.
- Operated point-of-sale systems for streamlined customer order processing.
- Managed cash registers to accurately process customer payments.
- Resolved customer inquiries and complaints with professionalism.
Team Member
Chick-fil-A
Brandywine, MD
04.2022 - 06.2022
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
Line Worker
Panda Express
Waldorf, MD
09.2020 - 06.2021
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
- Greeted customers entering store and responded promptly to customer needs.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
Education
Bachelor of Science - Neuroscience, Chemistry Minor, Concentration in Biology
Xavier University of Louisiana
New Orleans, LA05.2026
Skills
- Team collaboration
- Problem-solving
- Organizational multitasking
- Customer service
- Exceptional customer service
- Strong work ethic
Timeline
Server
Don's Seafood
01.2026 - 04.2026
Team Member
Chic-Fil-A
06.2025 - 07.2025
Team Member
Chick-fil-A
04.2022 - 06.2022
Line Worker
Panda Express
09.2020 - 06.2021
Bachelor of Science - Neuroscience, Chemistry Minor, Concentration in Biology
Xavier University of Louisiana