Laila Vital
NEW BRAUNFELS,TX
Summary
Dynamic professional with a proven track record at City Of New Braunfels, excelling in customer relations and expert problem-solving. Recognized for enhancing client satisfaction through effective event collaboration and proactive complaint resolution. Skilled in multitasking and documentation management, ensuring seamless operations and exceptional service delivery.
Overview
3
3
years of professional experience
Work History
Faculty Specialist
City Of New Braunfels
08.2024 - 04.2025
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with clients on setting up there events.
- Trained on AV for sound and lights on the stages
- helped and assisted clients.
Server
Las Fontanas Mexican Kitchen
09.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Hobby Lobby
02.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
New Braunfels High School
New Braunfels, TX05.2023
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Advanced communication
- Equipment calibration
- Team performance improvement
- Self motivation
- Problem-solving
- Multitasking
- Attention to detail
- Reliability
- Teamwork
Languages
Spanish
Full Professional
Timeline
Faculty Specialist
City Of New Braunfels
08.2024 - 04.2025
Server
Las Fontanas Mexican Kitchen
09.2023 - 07.2024
Cashier
Hobby Lobby
02.2022 - 07.2022
High School Diploma -
New Braunfels High School
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