Lailah Vega
Charlotte,NC
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
5
5
years of professional experience
Work History
Lifeguard
Mecklenburg County
Charlotte , NC
01.2020 - 12.2021
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
Dispatcher
Glaze Trucking
Charlotte , NC
02.2018 - 10.2019
- Directed dispatching, routing and tracking of 8 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Worked closely with customers to effectively resolve issues and complaints.
- Checked that each scheduled route was appropriately covered by delivery drivers.
Sales Representative
Diva Komplex Hair
Honolulu, HI
06.2016 - 01.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
Education
High School Diploma -
Independence High School
Charlotte, NC02.2022
Skills
- Swim instruction
- First Aid and CPR
- Lifeguard operations
- Effective problem-solver
- Customer Retention Strategies
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Customer Data Confidentiality
- Multitasking and Prioritization
- Upselling Products and Services
- Excellent Attention to Detail
Timeline
Lifeguard
Mecklenburg County
01.2020 - 12.2021
Dispatcher
Glaze Trucking
02.2018 - 10.2019
Sales Representative
Diva Komplex Hair
06.2016 - 01.2018
High School Diploma -
Independence High School