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Laila Hondolero
Summary
Accomplished and reliable CNA and Shift Leader with a successful history at Trinity Health Academy and R&B Tea, known for outstanding customer service and communication abilities. Adept at team leadership, efficiently addressing customer concerns, and optimizing operational workflows. Proven multitasker and organizer, significantly boosting customer satisfaction and team efficiency. Employs forward-thinking strategies to address team needs and adeptly coordinate schedules and workflows to align with business goals. Combines a strong work ethic with a resourceful and positive demeanor. Detail-oriented with excellent communication and project management skills, recognized for proactively resolving issues and enhancing processes to support team objectives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Clinicals During CNA Programs
Trinity Health Academy
06.2024 - 08.2024
-The Springs Health & Rehabilitation Center
- Hemet Valley Medical Center
Shift Leader
R&B Tea Murrieta and R&B Tea Temecula
12.2022 - Current
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collected, arranged, and input information into database system.
Education
Associate of Science - Nursing
Mt. San Jacinto College
Temecula, CA08.2025
Certification Licensed Program - Certified Nursing Assistant
Trinity Health Academy
Murrieta, CA08.2024
High School Diploma -
Vista Murrieta High School
Murrieta, CA06.2023
Skills
- Customer Service
- Compliance Management
- Written and Oral Communication skills
- Dependable/Trustworthy
- Employee Training
- Friendly/Enthusiastic
- Multitasking
- Organization/Recordkeeping
- Staff Scheduling
- Staff Training and Onboarding
- Teamwork
- Team Management
- Time Management
- Google Docs
- Microsoft Office
- Canvas
- Canva
Certification
- Certified Basic Life Support card (June 2024-expires 2026)
- Certified Nursing Assistant Certification (June 2024-expires 2026) Total : 240 Hours
Software
Microsoft Office
Languages
American Sign Language
Professional Working
Timeline
Clinicals During CNA Programs
Trinity Health Academy
06.2024 - 08.2024
Shift Leader
R&B Tea Murrieta and R&B Tea Temecula
12.2022 - Current
Associate of Science - Nursing
Mt. San Jacinto College
Certification Licensed Program - Certified Nursing Assistant
Trinity Health Academy
High School Diploma -
Vista Murrieta High School
- Certified Basic Life Support card (June 2024-expires 2026)
- Certified Nursing Assistant Certification (June 2024-expires 2026) Total : 240 Hours
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