Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Work Availability
Work Preference
Interests
Hi, I’m

Lailani Simpson

Lailani Simpson

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
years of professional experience
1
Certification

Work History

Pappy and Harriet's

Hostess
03.2024 - Current

Job overview

  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Boys and Girls Club of the Hi-Desert

Youth Development Professional
07.2023 - Current

Job overview

  • Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
  • Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
  • Supervised youth and maintained security for each child under care.

Pizza Hut

Delivery Driver
04.2022 - 08.2022

Job overview

  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Boys & Girls Clubs Of Garden Grove

Youth Development Professional
11.2021 - 04.2022

Job overview

  • Assisted with educational needs through tutoring and homework assistance.
  • Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
  • Supervised youth and maintained security for each child under care.
  • Took part in sports, games, and movie nights with children.

WaBa Grill

Team Member
07.2021 - 11.2021

Job overview

  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.

Education

Copper Mountain Community College
Joshua Tree, CA

Associate of Science
05.2025

University Overview

Long Beach City College
Long Beach, CA

No Degree
05.2023

University Overview

Skills

  • Illustration

  • Tutoring

  • Food handling

  • Customer service

  • Communication skills

  • Basic math

  • English

  • Leadership

  • Cash handling

  • Childcare

  • Classroom management

  • Time management

Certification

  • Food Handler
  • Driver's License
  • CPR Certification
  • First Aid Certification
  • Food Handler Certification

Additional Information

Additional Information
Conversational in American Sign Language.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefits401k matchPaid time off4-day work weekFlexible work hours

Interests

Painting

Reading

Planning

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Lailani Simpson