Laila/Rin Acree
Albuquerque,NM
Summary
Results-driven Game Technician and Staff Manager with a strong work ethic at Hinkle Family Fun Center, enhancing customer satisfaction through effective troubleshooting and maintenance of gaming equipment, assistance, and ensuring food meets food safety and is out in a timely manner. Proven ability in hardware repair and team collaboration, leading to reduced downtime and improved operational efficiency. Committed to delivering high-quality service and fostering a positive guest experience.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Home Cook/Baker
Self Employed Services
10.2022 - Current
- Adapted quickly to changed requirements, demonstrating flexibility and adaptability under pressure.
- Strengthened client relationships with consistent communication and timely updates
- Cooking/Baking while following allergy guidelines
- Able to quickly learn and remember new recipes
- Ensured compliance with health and safety regulations in food preparation and storage.
- Managed inventory and sourcing of fresh ingredients for optimal quality and cost-effectiveness.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Staff Manager
Hinkle Family Fun Center
09.2023 - Current
- Supervised daily operations, ensuring smooth workflow and high customer satisfaction.
- Developed training programs to enhance staff performance and service quality.
- Implemented scheduling systems to optimize employee coverage during peak hours.
- Monitored and input cafe inventory
- Resolved customer complaints promptly, enhancing overall guest experience and retention.
- Boosted sales performance, coaching team members on effective sales techniques and client relationship management.
- Managed staff schedules to ensure adequate coverage during peak business hours, reducing overtime costs.
- Increased overall staff satisfaction by promoting a positive work environment and addressing concerns promptly.
- Coached and mentored team members in company policies
- Training staff
Game Technician
Hinkle Family Fun Center
09.2024 - Current
- Diagnosed and repaired arcade game malfunctions to ensure optimal performance.
- Assisted in maintaining cleanliness and safety of gaming areas for enhanced guest experience.
- Conducted routine inspections on equipment to identify potential issues proactively.
- Trained new staff on operational procedures and safety protocols
- Improved customer satisfaction by troubleshooting and resolving technical issues with gaming equipment swiftly.
- Boosted the overall attractiveness of the gaming facility by maintaining a clean, organized, and visually appealing environment for players.
- Assisted customers with gameplay questions, providing a high level of customer service while promoting a positive atmosphere within the gaming facility.
- Coordinated with vendors for timely delivery of parts or services, ensuring smooth operations within the facility.
- Increased revenue for the gaming facility by ensuring optimal functionality of all gaming machines.
- Reduced downtime of gaming equipment by performing regular preventive maintenance checks and repairs.
- Optimized game performance by diagnosing software issues and implementing necessary updates or patches.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Completed rebuilding and restoration services to restore machines to full functionality.
- Repair and regular maintenance on the Bumper Cars
- Assist in the upkeep of the Drop Tower
- Preparing the vacuums
- Fixing cabinet doors, hinges, and doorknob
Education
High School Diploma -
Manzano High School
12200 Lomas Blvd NE, Albuquerque, NM 87112Skills
- Customer support
- Software installation
- System upgrades
- Hardware maintenance
- Electronics repair
- Strong work ethic
- Sales and upselling
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Parts replacement
- Mechanical repair
- Organizational skills
- Adaptability and flexibility
- Equipment cleaning
- Electrical repair
- Safety protocols
- Quality control
- Record keeping
- Inventory management
- Machine calibration
- Soldering components
- Restocking experience
- Software troubleshooting
- Cafe/food managing
- Graphic design
- Cooking
- Baking
- Photography
- Photo editing
Certification
Food handlers card
Timeline
Game Technician
Hinkle Family Fun Center
09.2024 - Current
Staff Manager
Hinkle Family Fun Center
09.2023 - Current
Home Cook/Baker
Self Employed Services
10.2022 - Current
High School Diploma -
Manzano High School