James Woodward
Marion,NC
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Baker/Cake Decorator
Walmart
Spruce Pine, NC
04.2022 - Current
- Preparing and producing bakery items such as bread, pastries, and cakes
- Decorates cakes, cupcakes, and message cookies, utilizing various shapes and figures
- Follow recipes and instructions to ensure consistent quality and taste
- Measure ingredients accurately using basic math skills
- Operate kitchen equipment safely and efficiently
- Maintain a clean and organized work area.
Area Manager
Covelli Enterprises
Asheville, NC
05.2019 - 03.2022
- Talent procurement, on boarding, facilitating policies and procedures, while creating/rebuilding a positive work environment
- Editing projections to meet product and service demand
- Evaluating current product to anticipate inventory for multiple lanes of production
- Maintaining a clean and healthy cafe, during ever changing standards (Covid-19).
Department Manager
McDonald's Corporation
Asheville, NC
09.2016 - 05.2019
- Managed 40+ employees including Human Resources, Scheduling, and Payroll
- Trained both new and existing personnel in company customer service protocol
- Organized Front Counter, McCafe, and Drive-Thru areas for the optimal service
- Set goals, delegated tasks to teams, followed up, and reported results back to team and other managers.
Customer Service Representative
Fiserv
Hickory, NC
01.2015 - 01.2016
- Confirm correct payment addresses for checks, investigates fees that may have been assessed and responds to the biller and/or payees with their findings.
Customer Service Representative & Floor Support Manager
Firstsource
Louisville, KY
01.2015 - 01.2015
- Service representatives on the job
- Assisted with supervisor-level calls and providing support.
Base Plus Agent
Lowe's Home Improvement
North Wilkesboro, NC
01.2013 - 01.2014
- Communicated with customers in sales position to place orders, provide accurate product knowledge and timely incident resolution
- Chosen to complete special projects geared towards the overall sales and skills development of my team
- Chosen to large install projects such as water heaters, dishwashers, and storage buildings.
Shift Leader
Au Bon Pain
Boston, MA
01.2012 - 01.2013
- Optimized training and a strong teamwork environment.
Crew Trainer & Shift Manager
McDonald's - R&J Investments
Hickory, NC
01.2004 - 01.2012
- Refining teamwork skills
- Attracted customers by promoting product lines and improving speed of employees through expanded training based on company standards
- Established strong reputation in the area among my fellow management peers as a leader.
Education
Unfinished in Psychology and French -
The Citadel
01.2009
High school diploma -
Alexander Central High School
01.2007
Skills
- Customer support
- Google Suite
- Mac OS
- Windows
- Training & development
- Financial services
- Analytics
- Customer service
- Employee relations
- Telecommunication
- Strategic Planning
- Microsoft Office
- Financial analysis
- Customer relationship management
- Project management
- Research
- Procurement
- Technical support
- Leadership
- Software troubleshooting
- Profit & loss
- Remote access software
- Quality assurance
- Relationship management
- Supervising experience
- Communication skills
- Time management
- Customer Service
- Visual Merchandising
- Professional Telephone Manner
- Issue Escalation
- Customer Needs Assessment
- Payment Management
- Customer Relationship Management
- Account Management
- Company Policy Adherence
- Client Engagement
- Customer Engagement
- Complaint Handling
- Call Control
- Sales Follow-Up
- Presentation Skills
- Technical Support
- Team Training and Development
- Relationship Building
- Customer Retention
- Team Collaboration
- Customer Queries
- Product Sales
- Employee Performance Management
Certification
- ServSafe, 02/01/17, 02/01/22
- Driver's License, Present
References
References available upon request.
Timeline
Baker/Cake Decorator
Walmart
04.2022 - Current
Area Manager
Covelli Enterprises
05.2019 - 03.2022
Department Manager
McDonald's Corporation
09.2016 - 05.2019
Customer Service Representative
Fiserv
01.2015 - 01.2016
Customer Service Representative & Floor Support Manager
Firstsource
01.2015 - 01.2015
Base Plus Agent
Lowe's Home Improvement
01.2013 - 01.2014
Shift Leader
Au Bon Pain
01.2012 - 01.2013
Crew Trainer & Shift Manager
McDonald's - R&J Investments
01.2004 - 01.2012
Unfinished in Psychology and French -
The Citadel
High school diploma -
Alexander Central High School