Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Timeline
Generic

Cristal Estudiante

Dallas,TX

Summary

. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Baker/Cake Decorator

Sugar and Pipe
Dallas, Tx
05.2018 - Current
  • Implemented project timelines and production schedules to better anticipate customer demands
  • Developed new recipes based on seasonal ingredients or customer requests
  • Maintained clean workspaces by sanitizing surfaces and equipment regularly
  • Ordered supplies from vendors while maintaining budgetary constraints.

Account Manager

Property Frameworks
Plano, TX
04.2017 - 08.2019
  • As an Account Manager I was primarily responsible for collecting rent and ancillary fees from residents, including collections of delinquent accounts; posting income and deposits; filing evictions for delinquent accounts; contact with the owner of any concerns on their rental property; customer service with current and prospective residents via phone and email communication; office management and technical support
  • Managed tenant files, financial accounts and maintenance histories
  • Gathered information from customers to analyze, interpret and address needs
  • Successfully support over 3,000 accounts nationwide
  • Collaborated with attorneys on legal matters involving eviction proceedings or lease disputes.

Account Manager, Inside Sales

1000Bulbs.com
Garland, TX
10.2014 - 04.2017
  • Call Center environment. Uphold and further develop professional relationships with new and existing customers through verbal and written communication
  • Provide sales support for commercial, residential, industrial, and retail markets
  • Negotiate pricing and contracts with customers, prepare quotes to guarantee timely delivery
  • Assure appropriate technical specifications and assistance regarding product applications
  • Successfully support over 3,000 accounts nationwide

Education

GED -

Garland High School
01.2009

Skills

  • Customer Service
  • Cake Decorating
  • Accounting
  • Customer Satisfaction
  • Verifying data accuracy
  • Data Entry
  • Multi-family property management

Certification

  • ESTUDIANTE, 01/01/09
  • Insurance License, 08/01/16, 08/01/18, General Lines - Life, Accident and Health Insurance
  • TABC Certification, Current, 2024, Licence to serve Alcohol
  • Food Handlers

Languages

  • English - Fluent
  • Spanish - Intermediate

Languages

English
Professional
Spanish
Limited

Timeline

Baker/Cake Decorator

Sugar and Pipe
05.2018 - Current

Account Manager

Property Frameworks
04.2017 - 08.2019

Account Manager, Inside Sales

1000Bulbs.com
10.2014 - 04.2017

GED -

Garland High School

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Cristal Estudiante