Laima Carlson
Choreographer, Sales Associate.
Framingham,MA
Summary
Dynamic Sales Associate with a proven track record at Sergio Rossi, excelling in product sales and customer service. Leveraged strong listening skills and teamwork to consistently exceed sales targets, enhancing customer satisfaction and loyalty. Recognized for effectively resolving conflicts and identifying user needs.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
18
18
years of professional experience
2
2
Certifications
7
7
Languages
Work History
Sales Associate
Sergio Rossi, Gucci INC
03.2006 - 03.2013
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Choreographer
City Culture Center
09.1995 - 10.1998
- Developed new choreography for shows and organized rehearsals with team members.
- Composed sequences of steps and moves for dancers.
- Adapted choreography as needed based on performer abilities or technical limitations of venues.
- Enhanced performance quality by developing innovative choreography for various dance productions.
- Choreographed performances for individuals and groups.
- Managed exercise, conditioning and flexibility improvement programs.
- Helped students understand rhythm, leaps, turns and posture.
- Instructed several private lesson students and 4 group lessons every day.
- Conducted written and verbal evaluations of dancers to present to parents and faculty.
- Discovered and utilized talents of team.
Education
Bachelor of Arts - Choreography
Kaliningrad Art College
Kaliningrad, Russia06-1995
Skills
Product sales
Accomplishments
- Awarded “Employee of the Month” in 2006.
- Achieved best results through effectively helping with communications between staff and costumers.
Certification
High School Diploma
Timeline
Sales Associate
Sergio Rossi, Gucci INC
03.2006 - 03.2013
High School Diploma
06-1998
Choreographer
City Culture Center
09.1995 - 10.1998
Choreographer
06-1995
Bachelor of Arts - Choreography
Kaliningrad Art College
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