Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laime Mae An Patio-Quizon

13196 Siemon Ave Garden Grove,USA

Summary

To secure a challenging and rewarding position in a dynamic organization where I can apply my skills, knowledge, and experience to contribute to the company's success. I am committed to continuous learning and development and thrive in a fast-paced, collaborative environment. My goal is to make a positive impact in the organization while achieving personal and professional growth.

Overview

8
8
years of professional experience

Work History

Caregiver

INFINITE LOVE HOMECARE
01.2025 - Current
  • Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being
  • Assisted with daily activities such as dressing the client
  • Maintained a clean and organized living environment for clients by performing light housekeeping duties
  • Provided companionship and emotional support to alleviate feelings of loneliness or isolation
  • Implemented fall prevention strategies by removing hazards from the environment
  • Documented daily observations including changes in behavior or health conditions
  • Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
  • Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
  • Fostered positive relationships with family members by providing regular updates on the well-being of their loved ones

Care Manager

Sunrise of Orange
02.2025 - 04.2025
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assessed clients and developed plans to meet needs.
  • Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Call Center Representative

TaskUs
11.2022 - 06.2024
  • Handle customer inquiries and resolve issues through email communication.
  • Addressing incoming customer emails with accurate and helpful information regarding their queries, concerns, or complaints.
  • Contributed innovative ideas and solutions during team meetings, leading to improved processes and outcomes
  • Demonstrated strong teamwork skills by actively participating in group discussions and brainstorming sessions
  • Supported team leader in coordinating tasks, ensuring efficient workflow and timely completion of projects
  • Assisted in training new team members on company policies, procedures, and best practices
  • Maintained open lines of communication with team members to foster a positive work environment
  • Took initiative to help teammates with their workload during busy periods or when facing tight deadlines
  • Actively listened to colleagues' ideas and concerns, providing constructive feedback and support as needed

Call Center Customer Service Representative

Majorel Philippines
03.2021 - 04.2022
  • Handled Global account.
  • Handled inbound and outbound calls.
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
  • Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
  • Built rapport with customers through active listening, empathy, and personalized interactions
  • Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
  • Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
  • Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
  • Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
  • Developed strong problem-solving skills by analyzing complex situations quickly while maintaining composure under pressure

Senior High School Teacher

ACLC College of Mabalacat
06.2019 - 03.2020
  • Educate students in a subject area.
  • Provide feedback to students and their families.
  • Maintain a clean and organized classroom.
  • Plan academic events and activities.
  • Data Entry
  • Developed and implemented engaging lesson plans that catered to diverse learning styles and abilities
  • Utilized various instructional strategies, such as cooperative learning, hands-on activities, and technology integration, to enhance student engagement and comprehension
  • Created a positive classroom environment by establishing clear expectations for behavior and fostering a supportive community of learners
  • Assessed student progress through regular formative assessments, quizzes, tests, projects, and presentations
  • Analyzed assessment data to identify areas of improvement and tailored instruction accordingly

Sales Associate and Cashier

Expressions Stationary Inc
05.2018 - 07.2018
  • Assisted customers with their needs and concerns.
  • Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
  • Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
  • Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
  • Resolved customer complaints regarding pricing errors or product availability with professionalism
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly

Cashier

GT7 Starmall Company
04.2017 - 04.2018
  • Managed high-volume transactions and customer service operations while maintaining accurate cash handling and reconciliation procedures in a fast-paced environment.


Education

Certified Nursing Assistant -

Allegiance Career Institute
Orange, CA
05-2025

Bachelor of Arts - History

Mabalacat City College
Philippines
01.2019

Skills

  • Basic Life Support (BLS) / CPR
  • Taking vital signs
  • Assisting with Activities of Daily Living
  • Proper Hygiene assistance
  • Patient care
  • Infection control
  • Customer service
  • Microsoft Excel
  • English
  • Phone etiquette
  • Microsoft Office
  • Communication skills
  • Data entry
  • Microsoft Word
  • Teamwork

Certification

Certified Nursing Assistant - Allegiance Career Institute

May 2025


Basic Life Support - American Heart Association

Issue Date: 04/26/2025  Renew by: 04/2027


Heartsaver CPR AED- American Heart Association

Issue Date: 03/27/2025 Renew by: 03/2027

Timeline

Care Manager

Sunrise of Orange
02.2025 - 04.2025

Caregiver

INFINITE LOVE HOMECARE
01.2025 - Current

Call Center Representative

TaskUs
11.2022 - 06.2024

Call Center Customer Service Representative

Majorel Philippines
03.2021 - 04.2022

Senior High School Teacher

ACLC College of Mabalacat
06.2019 - 03.2020

Sales Associate and Cashier

Expressions Stationary Inc
05.2018 - 07.2018

Cashier

GT7 Starmall Company
04.2017 - 04.2018

Certified Nursing Assistant -

Allegiance Career Institute

Bachelor of Arts - History

Mabalacat City College

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Laime Mae An Patio-Quizon