Lain Barton
Cincinnati,Ohio
Summary
Dedicated to addressing customer needs and resolving issues with a commitment to excellence. Proven ability to deliver effective solutions while maintaining a positive and professional demeanor. Strong interpersonal skills foster lasting relationships, ensuring customer satisfaction and loyalty. Passionate about enhancing the overall customer experience through proactive support and effective communication.
Overview
25
25
years of professional experience
Work History
Lab Technician
In Lab
- Assembling glasses.
- Tinting glasses.
- Specialty edging.
- Polishing.
- QC.
Customer service specialist
ABB LABS
01.2005 - Current
- Answering all calls that come into the que.
- Assisting customers that need to place an order.
- Data Entry
- Problem solving.
- Order tracking.
- Website navigation assistance.
Lab Technician
sola optical
01.2001 - 01.2004
- Assembling glasses.
- Tinting glasses.
- Specialty edging.
- Polishing.
- AR coating.
- QC.
Education
High School diploma -
Glen este high school
01-1998
Skills
- Data entry
- Experienced in Microsoft Teams collaboration
- Email management
- Experienced with Microsoft Word
- Experienced in utilizing CXone for customer communication
Timeline
Customer service specialist
ABB LABS
01.2005 - Current
Lab Technician
sola optical
01.2001 - 01.2004
Lab Technician
In Lab
High School diploma -
Glen este high school