Laina Gosa
Calera
Summary
Versatile professional with a background at U.S. Steel Corporation, adept in operations monitoring and fostering safety awareness. Excelled in identifying hazards, enhancing regulatory compliance, and mentoring peers. Demonstrated exceptional problem-solving and interpersonal skills, contributing to improved workplace safety and team efficiency.
Overview
3
3
years of professional experience
Work History
Scrap Inspector/Machine Operator
U.S. Steel Corporation - Fairless Plant
02.2024 - Current
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
Front Desk Associate
Crunch Fitness Gym
09.2022 - 02.2024
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Answered customer telephone calls promptly and appropriately handled needs.
Customer Service Cashier
Dicks Sporing Goods
10.2021 - 08.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Education
Business Marketing
University of Montevallo
Montevallo, AL05-2023
High School Diploma -
Thompson High School
Alabaster, AL05-2022
Skills
- Building operations
- Construction
- Accounts receivable management
- Operations monitoring
- Visual inspections
- Training and mentoring
- Safety awareness
Languages
English
Native or Bilingual
Affiliations
- Alpha Gamma Delta
Timeline
Scrap Inspector/Machine Operator
U.S. Steel Corporation - Fairless Plant
02.2024 - Current
Front Desk Associate
Crunch Fitness Gym
09.2022 - 02.2024
Customer Service Cashier
Dicks Sporing Goods
10.2021 - 08.2022
Business Marketing
University of Montevallo
High School Diploma -
Thompson High School
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