Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Laine Dauito

Boca Raton,Florida

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Personal Assistant

Tyler Hopkins
12.2022 - 06.2025
  • Managed principal's calendar and scheduled appointments efficiently.
  • Coordinated travel arrangements, including flights, accommodations, and transportation.
  • Managed 30 plus calls daily.
  • Served as primary contact for phone calls, emails, and correspondence.
  • Prepared meeting rooms, organized materials, and recorded minutes.
  • Organized personal and professional events to ensure seamless execution.
  • Tracked expenses and managed budgets while processing invoices.
  • Maintained confidentiality while handling sensitive information with care.
  • Cultivated positive relationships with clients and vendors to enhance collaboration.
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.

Cashier

Sicilian Oven
08.2021 - 11.2022
  • Processed cash, credit, and check transactions with customers efficiently.
  • Ensured accurate pricing on all items sold.
  • Resolved customer complaints and provided relevant information promptly.
  • Greeted customers upon entry and exit from establishment.
  • Bagged, boxed, or wrapped food packages for take-out orders.
  • Managed over 60 phone take-out orders nightly with precision.
  • Delivered exceptional customer service to enhance satisfaction.
  • Counted cash drawer amounts at shift start and end to verify accuracy and ensure sufficient change.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.

Pharmacy Clerk

RXMSO LLC
11.2020 - 05.2021
  • Communicated directly with doctors' offices through telephone, fax, and email.
  • Managed approximately 50 plus calls daily.
  • Processed high volumes of order requests from nurses, doctors, and pharmacists efficiently.
  • Verified patient data and personal information for accuracy and completeness.
  • Completed paperwork and entered prescription and insurance details into patient profiles.
  • Processed prescription orders accurately for customer fulfillment.
  • Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
  • Analyzed data effectively to support operational decisions.
  • Maintained strict confidentiality of customer and patient information.
  • Reviewed all prescription refill requests to ensure accuracy.
  • Answered and screened pharmacy phone calls to facilitate communication.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Counted and labeled prescriptions with correct item and quantity.

Head Hostess

Lochbar
11.2018 - 06.2019
  • Consistently worked 12+ hour shifts while maintaining high productivity.
  • Participated in opening and closing procedures to ensure smooth operations.
  • Incorporated safe work practices into daily responsibilities to enhance workplace safety.
  • Frequently received customer requests for assistance with large and small party reservations.
  • Provided menu recommendations and addressed inquiries to improve customer experience.
  • Utilized Open Table effectively to manage reservations and optimize seating.
  • Maintained well-stocked workstations throughout shifts to support service efficiency.
  • Assisted co-workers with inventory disposal and restocking to streamline operations.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Restaurant Hostess

Max's Grille
05.2018 - 11.2018
  • Scheduled and seated over 400 guests daily in high-capacity settings, ensuring smooth operations.
  • Utilized Open Table system to enhance booking efficiency and streamline guest management.
  • Resolved conflicts with professionalism, maintaining a positive dining experience for guests.
  • Cultivated strong relationships with regular clients through personalized service, fostering loyalty.
  • Trained new hires on policies and procedures, ensuring adherence and consistency.
  • Supported restaurant operations by performing extensive side work efficiently.
  • Executed diverse tasks as assigned by supervisors, contributing to team success.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.

Manager

My Flora Aura
01.2017 - 05.2018
  • Accurately scheduled appointments and sold merchandise while remaining professional in a fast-paced environment alone.
  • Managed approximately 30 plus calls daily.
  • Experienced in working with Microsoft Office.
  • Keeping up with clientele, and providing conflict resolution.
  • Built relationships with many clients.
  • Accurately totaled processed and collected payments from clients, handled money, processed debit and credit cards, made change, and handled gift cards.
  • Ensured and performed side work every shift.
  • Managed inventory of products, etc. monthly.
  • Keyholder for the store.
  • I took part in opening and closing the store daily.
  • Trained new staff on product knowledge and the steps of quality service.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

High School Diploma -

Pearblossom Private School.
Bogue Chitto, MS
01.2017

Skills

  • Typing speed of 60 wpm
  • Microsoft Office and Excel proficiency
  • Self-motivation
  • Effective communication
  • Calendar management
  • Data entry accuracy
  • Filing and archiving
  • Database entry
  • Customer service expertise
  • Prescription data entry
  • Maintains confidentiality
  • Filing and data archiving
  • Certified in 10-key
  • Cold Calling

References

  • JOLIE DEMARCO, MY FLORA AURA, 561-843-9222
  • BROOKS, LOCHBAR, 954-501-6644
  • ISABELLA RIVERA, RXMSO, 561-900-6061
  • TYLER HOPKINS, 561-703-7559

Languages

English
Full Professional

Timeline

Personal Assistant

Tyler Hopkins
12.2022 - 06.2025

Cashier

Sicilian Oven
08.2021 - 11.2022

Pharmacy Clerk

RXMSO LLC
11.2020 - 05.2021

Head Hostess

Lochbar
11.2018 - 06.2019

Restaurant Hostess

Max's Grille
05.2018 - 11.2018

Manager

My Flora Aura
01.2017 - 05.2018

High School Diploma -

Pearblossom Private School.

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