Summary
Overview
Work History
Education
Skills
Timeline
Generic

LAINEY E. YOUNG

Washington,DC

Summary

Reliable and results-driven professional with strong communication and client relationship skills. Quick to respond to client needs and proficient in guiding them to the right solutions, driving both sales and satisfaction. Known for adaptability, teamwork, and consistently delivering in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Internal Sales Associate

Roam
Washington, District of Columbia
03.2023 - Current
  • Manages client inquiries and provide product information effectively.
  • Follows up with leads and inquiries in timely manner to share pertinent information.
  • Maintains customer records in CRM systems for accurate tracking.
  • Builds relationships with clients to enhance customer satisfaction through timely follow-up communication.
  • Assists customers with product selection and purchase decisions.
  • Provides excellent customer service to ensure repeat business.
  • Develops pricing strategies that maximize profits while remaining competitive.

Community Manager

Roam
Atlanta, GA
01.2022 - 02.2023
  • Managed community events to enhance member engagement and collaboration.
  • Facilitated networking opportunities among members to foster connections.
  • Oversaw facility operations to ensure a welcoming environment for members.
  • Responded to customer inquiries in a timely manner.
  • Fostered a positive and inclusive work environment, promoting teamwork and collaboration.

Benefits Counselor

The Cason Group
Atlanta, GA
09.2020 - 12.2021
  • Assisted clients in understanding complex benefits packages and eligibility requirements.
  • Managed client inquiries regarding claims, coverage, and benefit adjustments.
  • Provided guidance on employee benefit options and enrollment procedures.
  • Coordinated with brokers and account managers regarding insurance enrollments.
  • Utilized various online systems to submit employees' coverage selections for the upcoming year.

Apprentice

See.Spark.Go
Athens, GA
01.2020 - 07.2020
  • Assisted in public relations and social media support for more than five clients.
  • Secured national and local media coverage.
  • Developed and managed social media content, resulting in an increase in engagement over time.
  • Wrote press releases, email pitches, reports, and other PR writing materials for clients.
  • Created and maintained media lists.

Education

Public Relations & Communications

University of Georgia
Athens, GA
05.2020

Skills

  • Reliable and dependable
  • Prompt and professional email communication
  • Strong multitasking abilities
  • Detail-oriented with a focus on accuracy
  • Effective time management
  • Prioritization and organizational skills
  • Results-driven and task-oriented
  • Proficient in managing to-do lists and workflow
  • CRM systems (HubSpot)
  • Sales strategy development

Timeline

Internal Sales Associate

Roam
03.2023 - Current

Community Manager

Roam
01.2022 - 02.2023

Benefits Counselor

The Cason Group
09.2020 - 12.2021

Apprentice

See.Spark.Go
01.2020 - 07.2020

Public Relations & Communications

University of Georgia
LAINEY E. YOUNG
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