Reliable and results-driven professional with strong communication and client relationship skills. Quick to respond to client needs and proficient in guiding them to the right solutions, driving both sales and satisfaction. Known for adaptability, teamwork, and consistently delivering in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Internal Sales Associate
Roam
Washington, District of Columbia
03.2023 - Current
Manages client inquiries and provide product information effectively.
Follows up with leads and inquiries in timely manner to share pertinent information.
Maintains customer records in CRM systems for accurate tracking.
Builds relationships with clients to enhance customer satisfaction through timely follow-up communication.
Assists customers with product selection and purchase decisions.
Provides excellent customer service to ensure repeat business.
Develops pricing strategies that maximize profits while remaining competitive.
Community Manager
Roam
Atlanta, GA
01.2022 - 02.2023
Managed community events to enhance member engagement and collaboration.
Facilitated networking opportunities among members to foster connections.
Oversaw facility operations to ensure a welcoming environment for members.
Responded to customer inquiries in a timely manner.
Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
Benefits Counselor
The Cason Group
Atlanta, GA
09.2020 - 12.2021
Assisted clients in understanding complex benefits packages and eligibility requirements.
Managed client inquiries regarding claims, coverage, and benefit adjustments.
Provided guidance on employee benefit options and enrollment procedures.
Coordinated with brokers and account managers regarding insurance enrollments.
Utilized various online systems to submit employees' coverage selections for the upcoming year.
Apprentice
See.Spark.Go
Athens, GA
01.2020 - 07.2020
Assisted in public relations and social media support for more than five clients.
Secured national and local media coverage.
Developed and managed social media content, resulting in an increase in engagement over time.
Wrote press releases, email pitches, reports, and other PR writing materials for clients.