Amanda Vaughn
Internal Sales Associate
Santa Fe,TX
Summary
Business professional with 9 year history of working in biomedical, insurance, and financial service industries. Skilled in business communication, scholarly writing, insurance processes and workflows, and report creation and presentation. Graduated Summa Cum Laude. Member of Phi Kappa Phi and Beta Gamma Sigma honor societies.
Overview
9
9
years of professional experience
Work History
Internal Sales Associate
CASTLE BIOSCIENCES
09.2022 - Current
* Conducted research to identify new sales opportunities, managed inbound leads, and initiated
outbound cold calls.
* Explored potential accounts, generated interest, and pinpointed key stakeholders.
* Recognized decision-makers within targeted leads to drive the sales process.
* Organized small private events when required.
* Effectively presented company products and services.
* Maintained regular communication with pathologists and medical professionals in leadership
roles.
* Developed and maintained a comprehensive database of prospective clients.
* Collaborated with the marketing team to create targeted sales campaigns.
* Utilized CRM software to track leads, client interactions, and sales progress.
* Participated in regular sales team meetings to share best practices and market insights.
* Established and maintained strong relationships with key clients to foster long-term business
partnerships.
Compliance Analyst
AMERICAN NATIONAL / LEAGUE CITY
01.2021 - 12.2022
Coordinated responses to Department of Insurance (DOI) and consumer complaints.
Ensured timely and compliant processing of complaints according to state regulations.
Assisted in coordinating regulatory examinations and inquiries.
Supported MCAS data input and quality assurance checks.
Administered sales assessment surveys and generated reports.
Developed and presented comprehensive reports.
Monitored and interpreted changes in regulatory requirements to ensure company compliance.
Developed and maintained compliance-related documentation, including policies and procedures.
Provided compliance training to employees and helped create a culture of compliance awareness.
Assisted in conducting internal compliance audits and implementing corrective actions as needed.
Collaborated with cross-functional teams to address compliance concerns and streamline processes.
Health Insurance Underwriter
AMERICAN NATIONAL / LEAGUE CITY
01.2017 - 01.2021
* Analyze health history through application, pharmaceutical profile and personal history interview.
* Perform detailed health risk analysis to determine insurability of applicants.
* Conduct risk analysis.
* Communicate daily with agents and marketing teams.
Correspondence Processor
AMERICAN NATIONAL
01.2015 - 12.2016
* Review complicated customer service issues escalated by customer service team.
* Have an in depth and detailed knowledge of multiple types of life insurance policies and plans.
* Predict performance of universal policies that offer cash benefits and interest earnings.
* Create and evaluate hypothetical earnings scenarios. * Complete multiple reports and send to
agents and marketing representatives.
* Coordinate with other departments to meet customer service needs of insured.
Payment Processor
American National
01.2014 - 01.2015
* Receive and apply premium payments to life insurance policies. * Evaluate payment methods, verify
accuracy and validity. * Reconcile transaction balances throughout day and at end of day. * Create
financial reports and send to accounting team.
Education
B.S. Business -
University Of Houston Clear Lake
07.2022
A.A Business -
San Jacinto College
05.2018
Skills
- Business Communication
- Client Rapport-Building
- Production Goals
- Risk Analyst
- Detailed Reporting
- Microsoft Office
- Cross-Functional Team Collaboration
- Critical Thinking
- Correspondence Writing
- Communications Strategies
- Research
- Proactive and Self-Motivated
ACHIEVEMENTS
* Member of Phi Kappa Phi honor society, Beta Gamma Sigma Honor Society, The Society for Collegiate Leadership and Achievement honor society. * Maintained a 4.0 GPA while working full time and being enrolled as a full-time student at UHCL. * Received an "exceeds expectations" annual performance review for 2019. * Received four promotions during employment with American National.
Languages
- English
Timeline
Internal Sales Associate
CASTLE BIOSCIENCES
09.2022 - Current
Compliance Analyst
AMERICAN NATIONAL / LEAGUE CITY
01.2021 - 12.2022
Health Insurance Underwriter
AMERICAN NATIONAL / LEAGUE CITY
01.2017 - 01.2021
Correspondence Processor
AMERICAN NATIONAL
01.2015 - 12.2016
Payment Processor
American National
01.2014 - 01.2015
B.S. Business -
University Of Houston Clear Lake
A.A Business -
San Jacinto College
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