Boston Post
Laini Cobian
Administrative Occupancy Specialist
Woodland,CA
Summary
Dynamic Administrative Occupancy Specialist at John Stewart Company, recognized for enhancing tenant relations and ensuring compliance with housing regulations. Proven expertise in application processing and effective communication, leading to improved occupancy rates and streamlined leasing processes. Adept at problem-solving and fostering teamwork, contributing to a positive living environment for residents.
Occupancy management professional with proven track record in optimizing housing allocations and compliance. Brings strong focus on collaboration and achieving measurable results. Reliable and adaptable with skills in tenant relations and regulatory adherence.
Experienced with managing occupancy levels and ensuring housing compliance. Utilizes effective communication and organizational skills to resolve tenant issues and maintain accurate records. Track record of optimizing space utilization and enhancing tenant satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Occupancy Specialist
John Stewart Company
06.2023 - Current
- Improved overall tenant experience with prompt responses to inquiries regarding lease terms or policy clarifications.
- Provided support during audits, preparing necessary documentation and demonstrating adherence to relevant housing regulations.
- Ensured compliance with housing regulations and policies through thorough review and verification of applicant documentation.
- Maintained a high level of industry knowledge by attending relevant training seminars and staying informed about market trends affecting the local rental market.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Collected rent and tracked resident payments and information in computer system.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Recertification Specialist
InterSolutions
04.2022 - Current
- Served as a subject matter expert in team meetings, sharing best practices and troubleshooting challenging cases collaboratively.
- Prepared comprehensive reports detailing metrics related to key performance indicators within the Recertification Specialist role, informing management decisions regarding staffing levels and resource allocation.
- Enhanced patient care by efficiently processing recertification applications and maintaining accurate records.
- Managed a high volume of incoming inquiries from patients, providing clear explanations about the recertification process and assisting them through every step.
- Leveraged strong organizational skills and attention to detail when managing multiple tasks simultaneously, ensuring timely completion without sacrificing quality or accuracy.
- Conducted regular audits of patient files to ensure compliance with regulatory requirements and organizational policies.
- Communicated with people from various cultures and backgrounds on application process.
Education
Associate of Science - Business Administration And Management
Consumnes River Collage
Sacramento, CA05-2004
Skills
- Resident relations
- Fair housing regulations
- Eviction procedures
- Application processing
- Compliance monitoring
- Asset management
- Lease administration
- Occupancy standards
- Income verification
- Tax credit compliance
- Affordable housing programs
- Rent calculation
- Resident screening
- Customer service
- Attention to detail
- Customer service-focused
- Effective communication
- Adaptability and flexibility
- Tenant relations
- Multitasking Abilities
- Tenant and eviction laws
- Property tours and inspections
- Microsoft office
Certification
Fair Housing Fundamentals for office Staff 2024
Timeline
Administrative Occupancy Specialist
John Stewart Company
06.2023 - Current
Recertification Specialist
InterSolutions
04.2022 - Current
Associate of Science - Business Administration And Management
Consumnes River Collage
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved tenant retention through effectively helping with recertification compliance regulations.
- Achieved 98% audit filling by completing Annual Recertification on time with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Fair Housing
- Ahma Nch
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePersonal development programsTeam Building / Company Retreats401k matchStock Options / Equity / Profit SharingHealthcare benefitsWork from home optionPaid time offFlexible work hoursCompany CulturePaid sick leaveQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Software
Microsoft
Languages
English
Full Professional
Interests
Elevating
Positive communication
Driving
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