Lainie Courson
Newark,OHIO
Summary
Adept at freight management and fostering team collaboration, I significantly enhanced operational efficiency and customer satisfaction at Big Lots. My expertise in hazardous materials handling and problem-solving abilities led to a notable reduction in operational expenses. Committed to safety and quality, I mentored staff and streamlined processes, achieving improved service delivery and workplace safety.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
Work History
Freight Processing Lead
Big Lots
Newark, OH
04.2017 - Current
- Coordinated cross-departmental communication, fostering collaboration and ensuring timely completion of projects related to freight management.
- Enhanced customer satisfaction with timely delivery of shipments through effective coordination of transportation schedules.
- Implemented cost-saving initiatives that resulted in reduced operational expenses without compromising service quality or delivery timelines.
- Conducted regular safety training sessions for staff members, promoting a safe work environment and reducing workplace incidents.
- Mentored junior team members, sharing knowledge and expertise while fostering an environment conducive to learning and professional growth.
- Assisted in the hiring process of new employees, contributing to the growth of a skilled workforce within the company.
- Established strong relationships with clients by proactively addressing their concerns and ensuring their needs were met in a timely manner.
- Conducted regular audits on freight billing practices, detecting discrepancies early on and preventing overcharges or underpayments from impacting financial performance.
- Increased warehouse efficiency by optimizing storage space utilization and implementing proper inventory management techniques.
- Assisted with the development of company-wide freight policies and procedures, helping create a more organized and efficient workplace for all employees involved in the transportation process.
- Improved freight processes by streamlining workflows and implementing efficient organization strategies.
- Maintained compliance with industry regulations by strictly adhering to established policies and procedures during all freight operations.
- Contributed ideas during team meetings that led to improvements in overall workflow efficiency and customer satisfaction.
- Collaborated with team members to ensure smooth daily operations, resulting in improved overall productivity.
- Loaded and unloaded trucks.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Head Morning Cook
LPN Health Care
Newark, OH
04.2010 - 03.2015
- Maintained a clean and organized workspace, adhering to strict health and safety guidelines.
- Adapted quickly to changes in menu offerings or workflow as needed, maintaining consistent performance under pressure.
- Fostered positive working environment, which was widely embraced by all kitchen staff, restaurant owners and other personnel.
- Collaborated with team members to ensure smooth service during peak hours, resulting in reduced wait times for customers.
- Trained new staff members on kitchen procedures, leading to an increase in overall team productivity.
- Assisted with the preparation of daily specials, contributing to the variety of menu offerings for repeat customers.
- Maintained strong working knowledge of all types of kitchen equipment and operated according to manufacturer instructions.
Education
GED -
Newark High School
Newark, OH2006
Skills
Freight Management
Hazardous Materials Handling
Warehouse Safety
Pallet jack safety
Loading and unloading
Truck loading and unloading
Zoning and stocking
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Money handling abilities
Scheduling
Timeline
Freight Processing Lead
Big Lots
04.2017 - Current
Head Morning Cook
LPN Health Care
04.2010 - 03.2015
GED -
Newark High School