I was tasked with bringing a 800k store to a 2mil store within 1 yr. I accomplished this. I was invited to open stores around the country within my first 3yrs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Freight Processing Lead
Big Lots
06.2021 - 12.2024
Oversaw daily store operations, including opening and closing procedures. Collaborated with store manager to fulfill key carrier responsibilities. Strategically drove sales initiatives and improved customer retention efforts. Actively managed sales, inventory, and customer service operations. Developed training programs for new hires to identify strengths and weaknesses, fostering a successful store environment.
Furniture Sales Associate
Big Lots
06.2020 - 12.2021
Provided customer service to individuals purchasing new furniture. Assisted with loading and unloading items into vehicles and coordinating delivery setups. Maintained accurate inventory counts and constructed display models for the showroom. Unloaded delivery trucks weekly and organized inventory in designated areas. Kept a clean and safe environment for customers.
Sales Associate
Big Lots
04.2018 - 06.2020
Enhanced customer experience by providing knowledgeable product recommendations and resolving inquiries promptly.
Optimized inventory management through effective stock organization and routine audits of merchandise levels.
Led training sessions for new associates, fostering a collaborative team environment and improving service delivery.
Implemented promotional displays that increased product visibility, contributing to higher sales during peak seasons.
Education
Associate of Arts - Sociology
Lamar-Port Arthur
Port Arthur, TX
High school diploma or GED - General Studies
New Braunfels High School
New Braunfels, TX
06.2006
Skills
Directed daily operations and strategic management of retail store activities
Mental Health Specialist at Nationwide Children's Hospital, Big Lots Behavioral Health PavilionMental Health Specialist at Nationwide Children's Hospital, Big Lots Behavioral Health Pavilion