Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Laipeng Foo

Austin

Summary

Dynamic professional with a proven track record at 99 Ranch Market and originally a owner of own buisness of 30 years while excelling in customer service and staff training. Expert in inventory management and quality assurance, I foster team collaboration to enhance operational efficiency. Successfully resolved customer issues, ensuring satisfaction and loyalty, while maintaining high service standards in fast-paced environments.

Overview

37
37
years of professional experience

Work History

Employee

Randalls
Austin
12.2024 - Current
  • Worked effectively in team environments to make the workplace more productive.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Manager

99 Ranch Market
Austin
11.2021 - 12.2024
  • Recruited and trained new employees to meet job requirements.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Monitored staff performance and addressed issues.
  • Delegated work to staff, setting priorities and goals.

Owner

Self employed owner
Austin
01.1988 - 12.2017
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed household errands and other essential duties.
  • Managed kitchen staff team and assigned tasks for various stages of food production.
  • Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
  • Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
  • Resolved customer complaints regarding food quality or service promptly and professionally.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Skills

  • Customer service
  • Team collaboration
  • Problem resolution
  • Inventory management
  • Staff training
  • Quality assurance

Languages

Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
English
Professional
Spanish
Limited
Japanese
Professional

Timeline

Employee

Randalls
12.2024 - Current

Manager

99 Ranch Market
11.2021 - 12.2024

Owner

Self employed owner
01.1988 - 12.2017

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Laipeng Foo