Laiqa Sajjad
Monsey,NY
Summary
Dedicated Patient Care Coordinator successful at care determinations, interdisciplinary coordination and team leadership. Strategic planner and analytical problem solver with 2-3 years in trauma healthcare environments. Excellent knowledge of care options, financial impacts and insurance. Resourceful Patient Care Coordinator offering 2-3 years of progressive healthcare experience. Well-developed program management and administration skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Associate
Albany Medical Center
03.2023 - 07.2024
- Provided direct patient care and assistance to individuals in a healthcare setting
- Assisted patients with activities of daily living, including bathing, dressing, and grooming
- Assisted with mobility and transfers, ensuring patient safety at all times
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Maintained a clean and organized environment for patients, promoting infection control practices
- Documented patient information accurately and timely in electronic medical records (EMR)
- Provided emotional support to patients and their families during challenging times
- Responded promptly to call lights or requests for assistance from patients
- Assisted in the preparation of meals according to dietary restrictions or preferences
- Ensured proper use and maintenance of medical equipment and supplies
- Communicated effectively with patients, families, and healthcare professionals regarding patient needs
- Participated in ongoing training programs to enhance knowledge of patient care techniques and procedures
- Recognized changes in mental status or behavior that required immediate attention
- Closely monitored intake/output measurements such as fluid balance charts
- Safely transported patients using appropriate transfer techniques
- Supported end-of-life care initiatives by providing comfort measures for terminally ill patients
- Followed established protocols for infection prevention/control measures
- Adhered strictly to confidentiality guidelines when handling sensitive patient information
- Demonstrated empathy, compassion, patience, and respect towards all patients
- Managed multiple tasks efficiently while maintaining attention to detail
- Ensured proper disposal of biohazardous waste materials according to established protocols.
Front Desk Receptionist
American Red Cross
09.2021 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Efficiently maintained electronic records using database systems which streamlined access to important documentation.
- Exercised discretion in handling sensitive information while managing confidential documents or phone conversations appropriately.
Customer Service Representative
7-Eleven
10.2022 - 03.2023
- Performed cashier duties, cleaning, stocking, and rearranging the store.
Sales Associate
Banana Republic
03.2021 - 07.2021
Cashier
Burlington Stores
Education
some college - Biology
SUNY at Albany
Albany, NY08.2024
High school or equivalent - Biology
Rockland Community College
Monsey, NY12.2019
Skills
- Communications
- Powerpoint
- Relationship Management
- Customer Relationship Management
- Computer skills
- Leadership
- Sales Management
- Microsoft Office
- Front desk
- Organizational skills
- Multilingual
- Merchandising
- Communication skills
- Phone etiquette
- Data entry
- Patience and Empathy
- Work Ethic and Integrity
- Customer Assistance
- Customer Service
Certification
CPR Certification
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
French
Limited Working
Timeline
Patient Care Associate
Albany Medical Center
03.2023 - 07.2024
Customer Service Representative
7-Eleven
10.2022 - 03.2023
Front Desk Receptionist
American Red Cross
09.2021 - 05.2022
Sales Associate
Banana Republic
03.2021 - 07.2021
Cashier
Burlington Stores
some college - Biology
SUNY at Albany
High school or equivalent - Biology
Rockland Community College
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