LAIQUE FAZALDIN
Haslet,Tx.
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Manager/Warehouse Manager
Skyline Cabinetry
11.2020 - Current
- Overseeing multiple projects as the on-site field project manager
- Managed multiple crews of up to 20 staff and maintained a workflow which was conducive to all goals and contractual obligations
- Traveled to multiple states to oversee projects that were assigned to me
- Managed the company warehouse and maintained day to day operations
- Interviewed and hired the correct personnel to increase productivity while decreasing overall expenses
- Managed a team of 38 employees.
Accounting Specialist
Alpha Barnes Real Estate Services
07.2018 - 06.2020
- Overseeing all book-keeping for a portfolio of 28 apartment properties
- Communicating with the managers of each property monthly to ensure the accuracy of all business accounts
- Balancing and reconciling books monthly against up to 4 bank accounts per apartment property
- Accurately and meticulously preparing month-end financial reports for supervisors and property owners each month
- Processing payment on all the mortgages in portfolio monthly
- Responsible for posting and depositing incoming checks from vendors
- Working closely with accounts payable to ensure timely payment of various bills.
Global Work Force Analyst
Citi Group
06.2016 - 07.2018
- Forecast inbound call volume trends for the assigned customer service portfolio for a given day
- Conduct daily analysis to ensure contractual metrics (average speed of answer, abandons, and service level goals) with business partners are met
- Serve as a liaison between multiple contact centers globally, IT and the Irving Command Centerto maintain an optimized workforce personnel
- Maintain portfolio documentation daily to ensure future operations run efficiently
- Identify and implement process improvements as a member of the Innovation Team using Excel, PowerShell, and SQL.
Operations Assistant
Citi Group
01.2014 - 01.2016
- Team lead for 3 teams including a specialty escalations unit
- Reviewed calls and provided coaching to call center agents on strengths and opportunities to help improve call quality
- Managed team availability using the team drilldowns and identified outliers, then provided coaching to the outliers
- Assisted with the software update quarterly and i was the point of contact for the Citi Client First department when leading the system releases
- Worked on the bad number report to identify and exclude number from the dialer to reduce risk to the business
- Provided assistance to the production floor on a daily basis
Client Assistance Unit Collector IV
Citi Group
01.2012 - 01.2014
- Handled manager calls for centralized unit; handled many types of requests including supervisor escalations, improper postings of payments, finance charges and late fee adjustments
- Diffused unhappy card members while working to address their concerns and collect on delinquent accounts
- Serviced card members with financial hardships and evaluate their accounts for payment program eligibility
- Tested and implement new business initiatives and assist with special projects
- Maintained procedures for the work unit(s) supported.
Citi Client First - Collector II
Citi Group
02.2011 - 01.2012
- Utilized negotiation skills to resolve delinquency issues
- Exceeded required productivity metrics, i.e
- Required telephone time, call volume levels, contacts made, payment promises secured, accounts reconciled
- Achieved outstanding reviews for call quality standards
- Performed customer service functions by responding to inquiries and complaints
- Reviewed account modification requests, late fee waiver and made recommendations to team lead or supervisor.
Education
Grand Prairie High School
Grand Prairie, TXDiploma in Graphic Designs -
ATI career and technology
08.2006
Skills
- Microsoft Excel
- PowerPoint
- Word
- Access
- Adobe Systems
- RealPage Intact
- OneSite
- Demonstrates ability to work well with all levels of employees
- Well-organized, energized and motivated
- Team player with excellent communication, documentation and development skills
- Project Management
- Project Planning
- Staff Management
- Work flow planning
- Customer Relations
- Project tracking
- Client Relations
- Budget Control
- Risk Management
- Conflict Management
References
Dan Coomes, Operations Manager - Citi group, (972) 655-0303, (469) 647-0589
Volunteer Experience
- Meals on wheels
- PTC (People that care)
- Gateway Church Men's ministry
- Back to school drive
Certification
Fork lift certified
Boom lift certified
Scissor lift certified
OSHA certification
Timeline
Project Manager/Warehouse Manager
Skyline Cabinetry
11.2020 - Current
Accounting Specialist
Alpha Barnes Real Estate Services
07.2018 - 06.2020
Global Work Force Analyst
Citi Group
06.2016 - 07.2018
Operations Assistant
Citi Group
01.2014 - 01.2016
Client Assistance Unit Collector IV
Citi Group
01.2012 - 01.2014
Citi Client First - Collector II
Citi Group
02.2011 - 01.2012
Grand Prairie High School
Diploma in Graphic Designs -
ATI career and technology