Laird Hacker
North Tonawanda
Summary
Results-driven Shop Foreman with expertise in safety management and task delegation. Proven track record in enhancing operational efficiency and compliance with safety standards.
Overview
23
23
years of professional experience
Work History
Shop Foreman
Certified Auto Brokers
09.2018 - Current
- Supervised daily operations and workflow of automotive repair shop.
- Trained and mentored junior technicians on best practices and safety protocols.
- Implemented process improvements to enhance efficiency and service quality.
- Coordinated scheduling of repairs, ensuring timely completion of customer vehicles.
- Conducted inspections to maintain compliance with safety regulations and standards.
- Managed inventory levels, optimizing parts procurement for repair needs.
- Used hand and power tools, equipment, and instruments accurately.
- Resolved customer concerns, fostering strong client relationships through effective communication.
Lead Technician
West Herr Toyota
05.2014 - 09.2018
- Managed daily operations of service department, ensuring efficiency and high-quality customer service.
- Trained and mentored junior technicians on best practices and repair techniques.
- Diagnosed complex mechanical issues, utilizing advanced diagnostic tools and equipment.
- Collaborated with management to streamline workflows, reducing turnaround times for vehicle repairs.
Team Leader Technician
Northtown Toyota
12.2003 - 05.2014
- Mentored staff on product knowledge, enhancing customer service quality and employee confidence.
- Streamlined operational processes to improve dealership efficiency and reduce turnaround times.
- Oversaw daily operations, ensuring compliance with dealership policies and industry regulations.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Parts Counter Person
Advance Auto Parts
07.2004 - 07.2008
- Assisted customers in identifying correct automotive parts based on vehicle specifications and requirements.
- Maintained organized stockroom, optimizing space for efficient retrieval of parts and accessories.
- Trained new team members on product knowledge, inventory systems, and customer service best practices.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Monitored inventory levels regularly, initiating reorders to maintain optimal stock levels across all categories.
Education
High School Diploma -
North Tonawanda High
North Tonawanda, NY06-2003
Skills
- Safety management
- Workplace safety
- Safety awareness
- Task delegation
- Deadline management
- Equipment operation
- Equipment usage
- Materials management
Timeline
Shop Foreman
Certified Auto Brokers
09.2018 - Current
Lead Technician
West Herr Toyota
05.2014 - 09.2018
Parts Counter Person
Advance Auto Parts
07.2004 - 07.2008
Team Leader Technician
Northtown Toyota
12.2003 - 05.2014
High School Diploma -
North Tonawanda High