Lais Castillo
Estero,FL
Summary
Dedicated Housekeeping Supervisor with a proven track record in staff supervision and conflict resolution. Committed to enhancing operational efficiency and guest satisfaction through meticulous attention to detail and effective training programs.
Overview
1
1
year of professional experience
Work History
Housekeeping Supervisor
Hamton Inn
Estero, Florida
03.2025 - Current
- Led housekeeping staff to maintain high standards of cleanliness and organization in guest rooms.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Coordinated daily cleaning schedules for efficient room turnover.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Inspected rooms for cleanliness and adherence to hotel standards.
- Trained new employees on cleaning procedures and safety standards.
- Resolved guest complaints regarding room cleanliness to enhance guest satisfaction.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Evaluated employee performance and developed improvement plans to meet departmental goals.
- Managed inventory of cleaning supplies and equipment for operations.
- Responded promptly to maintenance requests from guests or staff members.
Education
Bachelor of Arts - Fine Arts
National School of Art, Cuba
Cuba07-2015
Skills
- Room inspections
- Cleaning procedures
- Laundry operations
- Safety compliance
- Inventory management
- Staff supervision
- Employee training
- Scheduling coordination
- Time management
- Conflict resolution
- Team building
- Guest relations
- Customer service
- Inter-department collaboration
- Attention to detail
- Problem solving
- Communication skills
- Staff motivation
- Employee engagement
- Report generation
- Customer relationship management
Languages
English
Limited
Spanish
Professional
Timeline
Housekeeping Supervisor
Hamton Inn
03.2025 - Current
Bachelor of Arts - Fine Arts
National School of Art, Cuba