Laisha Aracely Arroyo
Mission,United States
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Security Officer
Guard Force International
McAllen, TX
01.2021 - 11.2021
- Checked for safety hazards and took corrective action when necessary.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Provided escorts for visitors as needed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Adhered to post orders while maintaining a visible presence around the property.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Maintained high levels of alertness throughout shifts.
Non-Commissioned Security Officer
American Surveillance Company
McAllen, TX
08.2020 - 06.2021
- Conducted daily security rounds to ensure the safety of all personnel and property.
- Enforced security policies and procedures in an effort to reduce risk of theft or damage.
- Monitored access control points, ensuring only authorized personnel entered secure areas.
- Performed foot patrols in designated areas, reporting any suspicious activities immediately.
- Interacted with visitors and employees to provide directions and answer questions regarding building access and regulations.
- Provided assistance during emergency situations, including evacuations or medical emergencies.
- Responded quickly to alarms, investigating causes and taking appropriate action as necessary.
- Maintained a log of all activity while on duty, including patrol routes taken and any incidents encountered.
- Patrolled parking lots to deter vandalism or criminal activity, intervening when necessary.
- Verified credentials for personnel entering restricted areas, ensuring they had proper authorization before allowing entry.
- Answered non-emergency and emergency calls for assistance.
- Detected and reported unauthorized personnel and activities.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
Assistant Manager
Dairy Queen Restaurant
Mission, TX
06.2016 - 07.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Arts - Criminal Justice
South Texas College
Mcallen, TX06-2021
Law Enforcement
Juarez-Lincoln High School
Mission, TX05-2018
Skills
- Stationary surveillance
- Staff Management
- Crime prevention methods
- Conflict resolution techniques
- General security
- Conflict de-escalation
- Report Writing
- High level of integrity
- Surveillance
- Security Screenings
- Complex Problem-Solving
- Shift work experience
- Fluent in (English/ Spanish)
- Interior and exterior patrol
- Incident Reporting
Languages
English
Professional
Spanish
Professional
Timeline
Security Officer
Guard Force International
01.2021 - 11.2021
Non-Commissioned Security Officer
American Surveillance Company
08.2020 - 06.2021
Assistant Manager
Dairy Queen Restaurant
06.2016 - 07.2020
Associate of Arts - Criminal Justice
South Texas College
Law Enforcement
Juarez-Lincoln High School
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