Summary
Overview
Work History
Education
Skills
Timeline
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Laisha Estrada

Vallejo,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in health care industry.

Overview

6
6
years of professional experience

Work History

Caregiver/Resident Service Specialist

RE Home Care Services
Napa, CA
12.2017 - Current
  • Supported personal needs of residents dealing with diverse conditions.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Engaged with residents to encourage participation in activities and events
  • Interacted with on-site physicians regarding treatment plans for residents, followed by efficiently implementing treatment plans into care of residents
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Phlebotomist Technician

GCC Laboratory
Fairfield , CA
10.2022 - 10.2022
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Conducted venipuncture and other CT procedures.

Customer Service Provider

Beauty Outlet
Napa, CA
11.2016 - 12.2017
  • Greeted all customers in sincere and helpful manner
  • Recommended products to customers, thoroughly explaining details.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Increased sales by 10%

Education

Diploma -

American Canyon High School
06.2018

Skills

  • Written and verbal
  • Communication
  • Customer Experience
  • Organization
  • Leadership
  • Collaboration
  • Data analysis and tracking
  • Creativity
  • Problem Solving
  • Service Quality
  • Safety Standards and Compliance
  • Personal Care Assistance
  • Daily Living Skills Instruction
  • Care Plan Management

Timeline

Phlebotomist Technician

GCC Laboratory
10.2022 - 10.2022

Caregiver/Resident Service Specialist

RE Home Care Services
12.2017 - Current

Customer Service Provider

Beauty Outlet
11.2016 - 12.2017

Diploma -

American Canyon High School

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Laisha Estrada